4. Integrated Student Services
In five years, every Seneca student will have access to ongoing and integrated advisory opportunities starting from their first contact to the day they graduate.
|Initiatives for 2016-17||Performance indicators/ measurable outcomes||End-of-Year Status Update|
|Implement new student advising model.||New student advising model launched in all full-time faculties, including development of evaluation by January 2017.||All full-time faculties adopted new model, with a full complement of advisers in place by summer 2017. Evaluation methodology developed.|
|Enhance service offerings for students.||Phase Two completed of new integrated student service model including implementation of automated queuing system.||In April 2017, Customer Service Project will launch at Newnham Campus, implementing a new line management and ticketing system for front-end student experience.|
|Plan developed by Service Advisory Committee to support new service organizational structure.||Plan developed to support a new faculty-based student advising model and Customer Service project.|