APP303 - Call Centre Operations - Accounting and Payroll

Prerequisites:

CPA301

Corequisites:

CPA302

This course introduces the student to a working call centre environment. Students will understand how the call centre relates to the payroll industry and its function within an organizational structure. In addition, students will become proficient in using call centre technology by performing hands-on exercises in a call centre lab environment. Students are required to apply classroom theory and demonstrate the skills and techniques of communications, keyboarding, research, and customer service in practical applications.


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Contacts

Lourdes
Program Assistant
lourdes.villamor@senecacollege.ca