Learn more about the academic programs we are delivering in Summer 2024. If you have any questions about part-time studies, please contact us.

 

Call Centre Operations - Accounting and Payroll

APP303

More Information


 

APP303 - Call Centre Operations - Accounting and Payroll

Prerequisites:

CPA301

Corequisites:

CPA302

This course introduces the student to a working call centre environment. Students will understand how the call centre relates to the payroll industry and its function within an organizational structure. In addition, students will become proficient in using call centre technology by performing hands-on exercises in a call centre lab environment. Students are required to apply classroom theory and demonstrate the skills and techniques of communications, keyboarding, research, and customer service in practical applications.


Loading availability...