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Communications and Conflict Management


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ECP121 - Communications and Conflict Management

This course is an introduction to the basic concepts, theories and practices involved in effective interpersonal relations and conflict management. Good communication skills are a vital component to handling emergency callers and students will be given the required skills to communicate effectively and professionally. Conflict is also an inevitable part of any organization. Information within this course will assist the student in understanding the difference between functional and dysfunctional conflict and will provide a useful model of conflict development to diagnose and treat conflicts in the workplace. Our goal will be to enable students to become more understanding, sensitive, skillful and self-assured in dealing with the many difficult interpersonal situations that they will encounter, both personally and professionally.

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