Emergency and Crisis Call Management


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ECP250 - Emergency and Crisis Call Management

Emergency and Crisis Call Management No one ever knows when the unexpected will happen and emergency communicators need to be trained consistently and continually in emergency and disaster management. This course will demonstrate the principles of a disaster showing how they are to be handled. Management of crisis calls, including effective communication skills in crisis intervention, dealing effectively with difficult callers, identifying critical incident stress and evacuation procedures will be examined through lectures and practical based scenarios. The student will practice advanced communication skills through the role-play of crisis intervention techniques.

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