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ACC212 - Managerial Accounting
This subject develops your understanding of the basic financial tools used by managers in planning and controlling their areas. This subject will be approached from the non-accounting students' perspective.
FCS240 - Foundations of Customer Service
Foundations of Customer Service. This subject provides a foundation in customer service concepts and strategies, and on building a customer service culture. The focus is on evaluating customer service approaches, systems, strategies, and measuring effectiveness and performance.
MRK108 - Introduction to Marketing
This course introduces students to the fundamental marketing concepts used by profit oriented business organizations to satisfy final consumers. Marketing is an approach to business that puts the customer at the centre of its activities and focuses on satisfying customer needs and wants to meet the demands of the market place.
OBR250 - Organizational Behaviour
This subject introduces the student to fundamental concepts and theories concerning the behaviour of people in workplace organizations. The emphasis is on identifying questions and problems typically encountered by new employees and developing practical strategies and solutions. Contemporary issues and challenges in society are analyzed in terms of their impact on the workplace, on relations between individuals, and on the individual. The course draws on a variety of structured experiential exercises and case studies to apply the concepts of organizational behaviour to practical business issues and situations.
SOC270 - Interpersonal and Intercultural Communications
As members of a family, a peer group, a workplace, a larger society, and as global citizens, we know that what we say is often inseparable from how we say it. Good communication is essential in all realms of our lives, but the strategies required in one situation do not always work in the next. How can we become more effective communicators in an increasingly interconnected and complex world? This course begins with an understanding of the self as the basis of good communication and builds from there, examining strategies for effective listening, clearer self-expression, and conflict management in the interpersonal realm. We then expand to look at how the social constructs of race, class, gender and sexuality shape the world we live in and our understanding of it. Through reflective inquiry and dialogue, we develop a more nuanced understanding of how communication shapes our lives as individuals and as global citizens.
Co-requisite: COM 101 or equivalent.
GEN001 - General Education Option
According to the Ministry of Training, Colleges, and Universities, ?the purpose of General Education in the Ontario college system is to contribute to the development of citizens who are conscious of the diversity, complexity, and richness of the human experience; who are able to establish meaning through this consciousness; and, who, as a result, are able to contribute thoughtfully, creatively, and positively to the society in which they live and work. General Education strengthens students' generic skills, such as critical analysis, problem solving, and communication, in the context of an exploration of topics with broad-based personal and / or societal importance?. Please contact the School of English and Liberal Studies at your campus to find out more about the variety of General Education courses from which you can choose.