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EAC150 - College English

College English is an introductory college writing and reading course fundamental to successful college studies. Through a variety of assignments and classroom activities, students will strive to develop the rhetorical and analytical skills essential to their success as communicators in college and upon graduation. Fiction and non-fiction will be a central vehicle for teaching writing.

PRE-REQUISITES: EAC149, EAP500, ESL934, ELI Level 8 or placement based on a Seneca College English Skills Assessment

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ECP110 - Introduction to Public Safety Communications

This subject focuses on the special requirements and skills necessary for those entering the field of public safety communications. It will provide an overview of the profession and will cover the essential skills and processes associated with Communication Centre operations, including the gathering of information in emergency and non-emergency situations. It will also provide a fundamental understanding of 911 emergency services, including telephone and radio system operations. Upon completing this course, students will have the opportunity to complete the APCO (Association of Public-Safety Communications Officials) Public Safety Telecommunicator 1 Certificate examination.

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ECP121 - Communications and Conflict Management

This course provides an introduction to the basic concepts, theories and practices involved in effective interpersonal relations and conflict management. Good communication skills are a vital component to handling emergency callers and students will acquire a range of key skills to communicate effectively and professionally. Conflict is also an inevitable part of any organization. Information within this course will assist students in understanding the difference between functional and dysfunctional conflict and will provide a useful model of conflict development to diagnose and treat conflicts in the workplace. The goal will be to enable students to become sensitive, skillful and self-assured in dealing with the many difficult interpersonal situations that they will encounter, both personally and professionally

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ECP130 - Law for Communications Operators

This subject introduces students to the Canadian legal system, including criminal and provincial offences. Students learn how laws are created and their application at the federal, provincial and municipal levels. Statutes and regulations that directly apply to Emergency Communications Services are examined, along with their direct impact on the role of Emergency Communication Operators. Students also become familiar with administrative law and the importance of procedural applications.

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ECP141 - Communication Centre Technology

Students learn about the technologies and approaches used by Emergency Services Communications Centres to assess and dispatch requests for service from the public in an effective and expedient manner.  This course assesses areas such as Computer Aided Dispatch (CAD) systems, 9-1-1 systems, radio communication and mapping systems. Students will develop their keyboarding skills and examine the digital literacy and communication skills needed to be an effective operator in an Emergency Communications Centre.

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PSY100 - Introduction to Psychology

Psychology is the scientific study of mental processes and behaviour. Studying psychology can help us to expand and revise our understanding of our own and other people's thoughts, feelings, and behaviour. In this course, students will discover the foundations of psychological science, including basic research methods that are used in the field. Students will explore broad areas of study, such as the biological foundations of psychological processes, learning, memory, social influence, personality, and psychological disorders. Students will also apply psychological concepts and findings to life situations and social issues. 

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