INB220 - Intercultural Behaviour and Communication

Outline information
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Last revision date 2018-04-10 12:24:33.563
Last review date 2018-04-10 12:24:52.335

Subject Title
Intercultural Behaviour and Communication

Subject Description
This course examines how intercultural communication can positively influence the conduct of international business. It will provide a comprehensive look at the concept of culture, what generalizations hold true for all cultures, and the implications of those generalizations for international business. This course involves discussions of how and where to find the specific cultural information needed for any particular international business assignment.

Credit Status
One credit towards the International Business and International Business Administration Diploma Programs.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Apply the principles of motivation and leadership in the analysis of teams in cross-cultural environments.
  1. Explain the role of verbal and non-verbal communication and customs for global etiquette.
  1. Discuss the impact of culture shock on international business communication.
  1. Examine conflict resolution strategies used in intra/intercultural negotiations.
  1. Analyze business protocols and social customs across major world cultures.
  1. Create a country project in multicultural teams on effective business communication.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Use a variety of thinking skills to anticipate and solve problems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.