MOP511 - Medical Office Procedures

Subject Title
Medical Office Procedures

Subject Description
This subject is designed to provide the Medical Office Administration student with an understanding of the professional responsibilities and administrative duties required in a health care office. Students will acquire knowledge and skills in a variety of medical office areas including reception duties, methods of appointment scheduling, preparation of patient charts, effective use of the principles of triage, ordering supplies, coordinating meetings and conferences, maintaining accounting records, diagnostic testing, clinical secretarial tasks, and processing doctors' orders.

Emphasis will be placed on the development of the student's ability to exercise initiative and judgment and to make decisions within the scope of his/her authority, thereby ensuring the safety and well-being of the client.

Communications, organization, and human relations skills will be emphasized on an on-going basis throughout this course.

Credit Status
MOP511 is a required credit for all School of Office Administration students enrolled in the one-year accelerated Medical Diploma Program.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Define the roles and responsibilities of individuals working in a variety of health administration positions. Outline the qualities and skills that promote success in this occupation.

2. Define and examine the roles of medical associations of importance to medical and administrative assistants. Be aware of the medical-legal responsibilities of the doctor and the medical administrative assistant.

3. Be familiar with primary health care.

4. Develop the effective and appropriate verbal and nonverbal communications techniques to use in-person and on the telephone.

5. Assess the urgency and nature of the client's health complaint, and effectively manage the scheduling of client appointments and the principles of triage using EMR software.

6. Create and maintain patient health records, and recognize the duties and responsibilities that this entails for the health office professional. Apply the general principles of records management to the health record.

7. Know how to prepare and maintain required office accounting records and how to order supplies.

8. Explain the structure and function of various hospital departments and units and the roles and responsibilities of the clinical secretary.

9. Be aware of commonly ordered diagnostic tests and of the health office professional's related responsibilities.

10. Accurately process doctor's orders.

11. Coordinate meetings and conferences.

12. Use the prescribed office reference manual and medical reference texts as a resource when carrying out tasks and assignments.

13. Produce all required assignments and tests to mailable business standards within prescribed time limits.

14. Apply knowledge of English language rules and use correct spelling in the completion of all assignments and tests.

15. Follow verbal and written instructions.

16. Develop personal management skills necessary for success in an office environment.

17. Demonstrate an attitude of professionalism, as evidenced by an ability to meet deadlines, complete assignments and perform tests and in-class assignments as scheduled.

18. Demonstrate achievement of the following learning outcomes related to essential employability skills:
a) communicate clearly, concisely and correctly in the written, spoken, and visual form that fulfills the purpose and meets the needs of the audience.
b) respond to written, spoken, or visual messages in a manner that ensures effective communication.
c) apply a systematic approach to solve problems.
d) use a variety of thinking skills to anticipate and solve problems.
e) locate, select, organize, and document information using appropriate technology and information systems.
f) analyze, evaluate, and apply relevant information from a variety of sources.
g) show respect for the diverse opinions, values, belief systems, and contributions of others.
h) interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.
i) manage the use of time and other resources to complete projects.
j) take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecapolytechnic.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecapolytechnic.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Camera Use and Recordings - Synchronous (Live) Classes
Synchronous (live) classes may be delivered in person, in a Flexible Learning space, or online through a Seneca web conferencing platform such as MS Teams or Zoom. Flexible Learning spaces are equipped with cameras, microphones, monitors and speakers that capture and stream instructor and student interactions, providing an in-person experience for students choosing to study online.

Students joining a live class online may be required to have a working camera in order to participate, or for certain activities (e.g. group work, assessments), and high-speed broadband access (e.g. Cable, DSL) is highly recommended. In the event students encounter circumstances that impact their ability to join the platform with their camera on, they should reach out to the professor to discuss. Live classes may be recorded and made available to students to support access to course content and promote student learning and success.

By attending live classes, students are consenting to the collection and use of their personal information for the purposes of administering the class and associated coursework. To learn more about Seneca's privacy practices, visit Privacy Notice.