SPM302 - Spa Business Operations I

Subject Title
Spa Business Operations I

Subject Description
In this course students will examine the ways in which a spa operates as a business to meet the financial objectives of a Spa owner.  The role of the esthetician within the spa operation will be defined and how their performance impacts the success of a Spa.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Explain the origin of spa and its application to today's spa businesses;
2. Identify and describe the elements of the different types of spas;
3. Analyze and evaluate various spa business vision and mission statements and develop a personal vision and mission statement;
4. Explain how SWOT analysis, goals, objectives and action plans would be used by a spa to create competitive advantage in the marketplace and create a personal career SWOT;
5. Classify and explain spa services by technique, origin, provider and facility;
6. Develop a sample spa menu based on distinct elements of a spa including calculating the cost-per-treatment for two of the services;
7. Evaluate the guest spa experience and create a service blueprint to optimize how a business delivers a user experience;
8. Identify and explain key human resource components to recruiting and retaining spa service provider talent;
9. Create a cover letter and resume according to current spa recruitment standards;
10. Explain why Standard Operating Procedures (SOPs) are essential to spa business operations and develop a SOP.
11. Demonstrate the ability to accurately follow directions both verbal and written, Face-to-face in class and online
12. Demonstrate the ability to work within assigned time frames to meet deadlines

Essential Employability Skills

    •  Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

    •  Respond to written, spoken, or visual messages in a manner that ensures effective communication.

    •  Execute mathematical operations accurately.

    •  Apply a systematic approach to solve problems.

    •  Use a variety of thinking skills to anticipate and solve problems.

    •  Locate, select, organize, and document information using appropriate technology and information systems.

    •  Analyze, evaluate, and apply relevant information from a variety of sources.

    •  Show respect for diverse opinions, values, belief systems, and contributions of others.

    •  Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

    •  Manage the use of time and other resources to complete projects.

    •  Take responsibility for one's own actions, decisions, and consequences.

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecapolytechnic.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecapolytechnic.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Camera Use and Recordings - Synchronous (Live) Classes
Synchronous (live) classes may be delivered in person, in a Flexible Learning space, or online through a Seneca web conferencing platform such as MS Teams or Zoom. Flexible Learning spaces are equipped with cameras, microphones, monitors and speakers that capture and stream instructor and student interactions, providing an in-person experience for students choosing to study online.

Students joining a live class online may be required to have a working camera in order to participate, or for certain activities (e.g. group work, assessments), and high-speed broadband access (e.g. Cable, DSL) is highly recommended. In the event students encounter circumstances that impact their ability to join the platform with their camera on, they should reach out to the professor to discuss. Live classes may be recorded and made available to students to support access to course content and promote student learning and success.

By attending live classes, students are consenting to the collection and use of their personal information for the purposes of administering the class and associated coursework. To learn more about Seneca's privacy practices, visit Privacy Notice.