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Flight Services: Operations and Cabin Management

Flight Services: Operations and Cabin Management

Program Code:FSO
Duration:4 Semesters (2 Years)
Next Available Start:Fall 2017
Credential Awarded:Ontario College Diploma

Program Description

Note: This program was previously: Tourism: Services Management Flight Services Specialization.

Earn your wings. Today's flight attendants are highly trained, highly skilled and focus on safety as the core of their job function. The Flight Services: Operations and Cabin Management diploma program encourages you to develop career-related skills, knowledge and behaviours to effectively perform a variety of functions required in providing passenger safety and exceptional customer service as you work in the airline industry. Airline travel is business and emphasis is placed on developing a service-driven attitude to service customers while effectively handling the diverse range of safety related duties on the ground and in-flight. Prior to graduation and launching your professional career you’ll have an opportunity to obtain your Seneca College Wings at the Annual Wing Pinning Ceremony.

Transforming Your Learning.

Seneca is continually finding new ways of introducing current business technologies into its programming. Starting in September 2017, as a new student in the Flight Services – Operations and Cabin Crew Diploma program you'll lighten your book load. Flight Services courses will now be offered digitally and course materials delivered via Apple's iPad. You'll benefit from relevant and engaging course content that promotes collaboration and conversation to ensure you're always learning ahead of the curve. If you already have an iPad that's great, it must be 4th generation or later with iOS 8 or higher with at least 2GB of space to accommodate course materials. If you don't, don't worry you'll just need to purchase one directly through Apple or one of their authorized retailers. Get ahead at Seneca.

Graduates from this program receive a Flight Services - Operations and Cabin Crew Ontario College Diploma.

Get the Look. Get the Experience.

Studying and working in the Seneca uniform, will allow you to become practiced in formal, occupation-specific presentation and prepare you for the working world.* You’ll also benefit from 150 hours of valuable field placement work experience allowing you to network and build industry connections ahead of graduation.

*As a student in this program you will need to purchase a uniform and obtain industry certifications at a fee. These measures are vital to the program curriculum and contribute to your professional experience and success.

International Travel/Study Abroad

As a student in the  Flight Services: Operations and Cabin Management program you are eligible to apply to study abroad in your fourth semester at one of the following international institutions:

  • Federal Institute of Ceará (IFCE)  Forteleza, Brazil
  • Zulu Nyala Game Lodge - South Africa.
  • Les Roches International School of Hotel Management Switzerland
  • Select Mobile Intensive Learning Opportunities in the Caribbean, Europe, or Baltics.

Field Placement

As part of your program credit hours, you will complete 150 hours of field placement in the fourth semester. You will receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all third semester subjects before accepting a field placement position.

Admission Requirements

Program Eligibility:

  • Ontario Secondary School Diploma (OSSD) or equivalent with:
    • Grade 12 English: ENG4(C) or ENG4(U)
  • OR Mature Student Status (age 19 or older) with the above prerequisite course(s), their equivalent(s) or appropriate Academic and Career Entrance (ACE) Certificate program credits (see Academic Upgrading).


  • Although not required for admission, the following are recommended for your success in the program:
    • Grade 11 French
    • Proficiency in a second language.


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Your Career

Set course for a career in the exciting and diverse airline profession. Continued growth in the aviation industry ensures a steady demand for well-motivated, customer-oriented professionals. As a graduate from the Flight Services: Operations and Cabin Management Diploma program, you may find employment as a flight attendant, cabin crew, airline customer sales and service representative, concierge, airline check-in agent, airport gate agent, or an airline reservation agent for Canadian or international air, rail and cruise carriers.


  • Air Canada
  • Air Transat
  • Bear Skin Airways
  • British Airways
  • Cathay Pacific
  • Emirates Airlines
  • Jazz
  • KLM Royal Dutch
  • Lufthansa
  • Porter Airlines
  • Quatar Airways
  • Rouge
  • Royal Caribbean Cruise lines
  • Sunwing Airlines
  • Westjet

Transfer Credit/Pathways

The Degree and Credit Transfer Office provides a number of services for students continuing their education at Seneca, and for graduating students considering degree transfer options.

Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at various post-secondary institutions. Please refer to the Degree Transfer Guide for more information.

Transfer Credit may be granted for courses deemed equivalent to courses at Seneca that have been completed at recognized postsecondary institutions. Additional information is available online.

Important Academic Dates

Please take a few moments to view Important Academic Dates for your relevant term.


Please select the curriculum from the Academic Year in which you started (or will be starting) your studies. An Academic Year begins in September and ends in August of the following year.

Also see: English and General Education requirements.

2017/2018 Academic Year

Semester 1
EAC150 College English
HSP101 Service Leadership
TRV103 North American Tourism Destinations
TRV110 The Flight Cabin Crew
TRV115 Aircraft Safety
Semester 2
TRV210 Exceptional Customer Service Leadership
TRV215 Airport Security and Ground Services
TRV220 Aircraft Systems and Emergency Equipment
TRV225 Aircraft Types
TRV230 Ground Operations
plus: General Education Course
Semester 3
FIS380 Career Planning for Airlines
MRK240 Sales and Marketing for Airlines
TRV310 Aircraft Emergency Procedures
TRV315 Ramp Operations
TSA300 Amadeus Reservation Specialist
plus: General Education Course
Semester 4
FRN420 French Airline Terminology
TIS200 Career Preparation/Placement
TRV203 International Tourism Destinations
TRV450 Cabin Crew Professional Preparation
plus: Professional Option Course
plus: General Education Course
Professional Options
HTM330 Human Resource Management
HTM404 International Hotel Management
HTM405 Catering Management
HTM406 Sommelier: An Introduction
HTM408 Voluntourism & International Development
MLT400 Mile Intensive Learning Experience Tourism
TCS300 Cruise Specialist
TEA300 Eco-Adventure Tourism
TIS400 International Career Preparation/Placement
TSA200 Tourism Software Applications

Contact Us
Admissions Advisors:
Domestic Admissions Advisor: Margita Petersons
(416) 491-5050 Ext. 22804
International Admissions Advisor: Lerna Francisco
(416) 491-5050 Ext. 22758
Registration & Records Advisor:
  Marc Combetto
(416) 491-5050 Ext. 77435
Student Advisors:
Student Advisor: Angela Sakellariou
(416) 491-5050 Ext. 77636
Program Coordinator: Carrie Broughton
(416) 491-5050 Ext. 77591
Program Chair: Angela Zigras
(416) 491-5050 Ext. 77531
Additional Contacts:
  Financial Aid & Awards


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