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Global Hospitality Operations Management

Global Hospitality Operations Management

(Optional Co-op)

Program Code:GOM
Campus:Markham
Duration:2 Semesters (8 Months)
Offered:Summer
Fall
Winter
Credential Awarded:Ontario College Graduate Certificate

Program Description

Lead Around the World

Discover a world of opportunity in the multibillion-dollar hospitality and tourism industry that is fueled by the delivery of outstanding service. Learn all you need to know about the business of hospitality and travel, gain an understanding of key business practices, marketing techniques and develop the customer service skills you need to succeed wherever you go in the world. Seneca's Global Hospitality Operations Management program is a dynamic interdisciplinary business program that is service-driven and designed to develop your strategic and operational management knowledge in the global hospitality sector.

What You'll Learn

Throughout the program you'll learn from industry leaders and educators while utilizing state-of-the-art labs, business case studies and field work projects to enhance your expertise.

The program will focus on developing your core skills in service design, delivery and experience. You'll learn to create a highly innovative culture that links service design directly to the consistent delivery of business processes and systems used by firms across the competitive global hospitality and tourism industry.

Note: This program is not OSAP eligible.

Admission Requirements

Program Eligibility:

  • Ontario university/college degree or college diploma, or equivalent
  • English proficiency at the postsecondary level

International Students: apply online using Seneca's International Web Application
Canadian Students: apply directly to Seneca College using the Seneca special Application Form

Fees

Loading Tuition Costs

Your Career

As a program graduate, you'll be equipped with the tools and techniques to find work in a wide range of hospitality, travel and tourism related roles including: Assistant Manager – Operations, Assistant Manager – Hotel, Banquet Manager, Catering Sales Manager, Conference Service Manager, Travel and Tourism Manager in – Projects, Sales and Marketing, Experience, Customer Retention of Hotel Accounts among others.

Take your newly developed skills and knowledge back home to broaden your employment prospects or you may be able to extend the duration of your Canadian experience by obtaining a 1-3 year post-graduate work permit.

Co-operative Education Option

During your first semester you can apply for admission to the co-op option, which assists you in securing a paid work-term at the end of semester two. The co-op work term begins after completion of Semester 2. You'll share in the responsibility of securing an employment opportunity, and must meet co-op entrance requirements in order to be considered.

Important Academic Dates

Please take a few moments to view Important Academic Dates for your relevant term.

Courses

Please select the curriculum from the Academic Year in which you started (or will be starting) your studies. An Academic Year begins in September and ends in August of the following year.

2016/2017 Academic Year

Semester 1
GBD110 Services Marketing
GBD120 Service Leadership Strategy
GBD130 Global Business Communications, Ethics and CSR
GBD160 Integrated Project/Fieldwork I
MGM721 Seminar in Decision Theory
MKM915 Digital Marketing
OPR725 Project Management
 
Semester 2
FIN230 Yield and Revenue Management
GBD250 Integrated Project/Fieldwork II
GOM200 Managing the Global Distribution System (GDS)
GOM240 Strategic Management of Customer Relationships
HSP260 Hospitality Risk Management and Guest Security
OPM220 Operations Management
CPP200 Co-op Professional Theory (co-op option only)
 
Co-op Work Term
CPP200 Co-op Professional Practice (co-op option only)
CWT100 Co-op Work Term (co-op option only)

2015/2016 Academic Year

Fall 2015

Semester 1
GBD110 Services Marketing
GBD120 Service Leadership Strategy
GBD130 Global Business Communications, Ethics and CSR
GBD160 Integrated Project/Fieldwork I
MGM721 Seminar in Decision Theory
PMP200 Project Management Tools and Techniques
SMD101 Social Media Strategies
 
Semester 2
FIN230 Yield and Revenue Management
GBD250 Integrated Project/Fieldwork II
GOM200 Managing the Global Distribution System (GDS)
GOM240 Strategic Management of Customer Relationships
HSP260 Hospitality Risk Management and Guest Security
OPM220 Operations Management
CPP200 Co-op Professional Theory (co-op option only)
 
Co-op Work Term
CPP200 Co-op Professional Practice (co-op option only)
CWT100 Co-op Work Term (co-op option only)

Winter & Summer 2016

Semester 1
GBD110 Services Marketing
GBD120 Service Leadership Strategy
GBD130 Global Business Communications, Ethics and CSR
GBD160 Integrated Project/Fieldwork I
MGM721 Seminar in Decision Theory
MKM915 Digital Marketing
OPR725 Project Management
 
Semester 2
FIN230 Yield and Revenue Management
GBD250 Integrated Project/Fieldwork II
GOM200 Managing the Global Distribution System (GDS)
GOM240 Strategic Management of Customer Relationships
HSP260 Hospitality Risk Management and Guest Security
OPM220 Operations Management
CPP200 Co-op Professional Theory (co-op option only)
 
Co-op Work Term
CPP200 Co-op Professional Practice (co-op option only)
CWT100 Co-op Work Term (co-op option only)

Contact Us

www.senecacollege.ca/school/tourism
Admissions Advisors:
Domestic Admissions Advisor: Cindy Cyrus
(416) 491-5050 Ext. 22806
Cindy.Cyrus@senecacollege.ca
International Admissions Advisor: Lerna Francisco
(416) 491-5050 Ext. 22758
Lerna.Francisco@senecacollege.ca
Registration & Records Advisor:
  Yuliya Krasko
(416) 491-5050 Ext. 77434
Yuliya.Krasko@senecacollege.ca
Program Contacts:
Student Advisor: Izabela Loranty
(416) 491-5050 Ext. 77547
Izabela.Loranty@senecacollege.ca
Program Coordinator: Athena Hurezeanu
(416) 491-5050 Ext. 26093
Athena.Hurezeanu@senecacollege.ca
Co-op Coordinator: Kim Adshade
(416) 491-5050 Ext. 77622
Kim.Adshade@senecacollege.ca
Program Chair: Angela Zigras
(416) 491-5050 Ext. 77531
Angela.Zigras@senecacollege.ca
Additional Contacts:
  Financial Aid & Awards
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