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Tourism - Services Management - Flight Services Specialization

Tourism - Services Management - Flight Services Specialization

Program Code:TFS
Campus:Markham
Duration:4 Semesters (2 Years)
Offered:Summer
Fall
Winter
Credential Awarded:Ontario College Diploma

Program Description

Earn your wings. Today's flight attendants are highly trained, highly skilled and focus on safety as the core of their job function. The Tourism - Services Management - Flight Services Specialization (TFS) diploma program encourages you to develop career-related skills, knowledge and behaviours to effectively perform a variety of functions required in providing passenger safety and service as you work in the airline industry.

Graduates from this program receive a Tourism and Travel Ontario College Diploma.

Get the Look. Get the Experience.

As a student in the Tourism and Travel – Flight Services Option program, you’ll study and work in the Seneca Flight Services uniform. By living this standard each day, you'll become practiced in formal, occupation-specific presentation and prepare for the real world. Also, you will acquire First Aid, CPR and Smart Serve certification*. In semester four you’ll have an opportunity to experience the industry and network with like-minded professionals through a valuable field placement.

* As a student of this program, you will purchase a professional uniform and obtain industry certifications at a fee. These measures are vital to the program curriculum and contribute to your professional experience.

International Travel/Study Abroad

As a student in the Tourism and Travel program you are eligible to apply to study abroad in your fourth semester at one of the following international institutions:

  • Fernwood Business School – Aspire Group in Pretoria, South Africa
  • Zulu Nyala Game Lodge – South Africa
  • Swiss Hotel Management School – Montreaux, Switzerland.

Field Placement

As part of your program credit hours, you will complete 150 hours of unpaid field placement in the fourth semester. You will receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all third semester subjects before accepting a field placement position.

Admission Requirements

Program Eligibility:

  • Ontario Secondary School Diploma (OSSD) or equivalent with:
    • Grade 12 English: ENG4(C) or ENG4(U)
  • OR Mature Student Status (age 19 or older) with the above prerequisite course(s), their equivalent(s) or appropriate Academic and Career Entrance (ACE) Certificate program credits (see Academic Upgrading).

Note:

  • Although not required for admission, the following are recommended for your success in the program:
    • Grade 11 French
    • Proficiency in a second language.

Fees

Loading Tuition Costs

Your Career

Set course for a career in the exciting and diverse airline profession. Continued growth in the aviation industry ensures a steady demand for well-motivated, customer-oriented professionals. As a graduate from the Tourism - Services Management - Flight Services Specialization program, you may find employment as a flight attendant, airline passenger service representative, airline check-in agent, cabin crew or an airline reservation agent for Canadian or international air, rail and cruise carriers.

Affiliations/Associations

  • Air Canada
  • Air Transat
  • Emirates Airlines
  • Jazz
  • Loyalty Group (Airmiles)
  • Porter Airlines
  • Royal Caribbean Cruise lines
  • Sunwing Airlines
  • Westjet

Transfer Pathways

Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at the following post-secondary institution(s):

Ontario

University/CollegeDegrees Available
Wilfrid Laurier University• Honours Bachelor of Arts

U.S.

University/CollegeDegrees Available
Davenport University• BBA – Marketing or Sport Management

Transfer Credit

Students earning dual credits from an approved high school program, or from a Specialist High Skills Major, for example, Hospitality and Tourism program, may be eligible to receive transfer credits towards a credential.

Important Academic Dates

Please take a few moments to view Important Academic Dates for your relevant term.

Courses

Please select the curriculum from the Academic Year in which you started (or will be starting) your studies. An Academic Year begins in September and ends in August of the following year.

2016/2017 Academic Year

Semester 1
EAC150 College English
HSP101 Service Leadership
TRV103 North American Tourism Destinations
TRV110 The Flight Cabin Crew
TRV115 Aircraft Safety
 
Semester 2
TRV210 Exceptional Customer Service Leadership
TRV215 Airport Security and Ground Services
TRV220 Aircraft Systems and Emergency Equipment
TRV225 Aircraft Types
TRV230 Ground Operations
plus: General Education Course
 
Semester 3
FIS380 Career Planning for Airlines
MRK240 Sales and Marketing for Airlines
TRV310 Aircraft Emergency Procedures
TRV315 Ramp Operations
TSA300 Amadeus Reservation Specialist
plus: General Education Course
 
Semester 4
FRN420 French Airline Terminology
TIS200 Career Preparation/Placement
TRV203 International Tourism Destinations
TRV450 Cabin Crew Professional Preparation
plus: Professional Option Course
plus: General Education Course
 
Professional Options
HTM330 Human Resource Management
HTM404 International Hotel Management
HTM406 Sommelier: An Introduction
HTM408 Voluntourism & International Development
MLT400 Mile Intensive Learning Experience Tourism
TCS300 Cruise Specialist
TEA300 Eco-Adventure Tourism
TIS400 International Career Preparation/Placement
TSA200 Tourism Software Applications

2015/2016 Academic Year

Fall 2015

Semester 1
EAC150 College English
FRN105 Service Leadership
TRV103 North American Tourism Destinations
TRV110 The Flight Cabin Crew
TRV115 Aircraft Safety
 
Semester 2
TRV210 Exceptional Customer Service Leadership
TRV215 Airport Security and Ground Services
TRV220 Aircraft Systems and Emergency Equipment
TRV225 Aircraft Types
TRV230 Ground Operations
plus: General Education Course
 
Semester 3
FIS380 Career Planning for Airlines
MRK240 Sales and Marketing for Airlines
TRV310 Aircraft Emergency Procedures
TRV315 Ramp Operations
TSA300 Amadeus Reservation Specialist
plus: General Education Course
 
Semester 4
FRN420 French Airline Terminology
TIS200 Career Preparation/Placement
TRV203 International Tourism Destinations
TRV450 Cabin Crew Professional Preparation
plus: Professional Option Course
plus: General Education Course
 
Professional Options
HTM330 Human Resource Management
HTM404 International Hotel Management
HTM406 Sommelier: An Introduction
HTM408 Voluntourism & International Development
MLT400 Mile Intensive Learning Experience Tourism
TCS300 Cruise Specialist
TEA300 Eco-Adventure Tourism
TIS400 International Career Preparation/Placement
TSA200 Tourism Software Applications

Winter & Summer 2016

Semester 1
EAC150 College English
HSP101 Service Leadership
TRV103 North American Tourism Destinations
TRV110 The Flight Cabin Crew
TRV115 Aircraft Safety
 
Semester 2
TRV210 Exceptional Customer Service Leadership
TRV215 Airport Security and Ground Services
TRV220 Aircraft Systems and Emergency Equipment
TRV225 Aircraft Types
TRV230 Ground Operations
plus: General Education Course
 
Semester 3
FIS380 Career Planning for Airlines
MRK240 Sales and Marketing for Airlines
TRV310 Aircraft Emergency Procedures
TRV315 Ramp Operations
TSA300 Amadeus Reservation Specialist
plus: General Education Course
 
Semester 4
FRN420 French Airline Terminology
TIS200 Career Preparation/Placement
TRV203 International Tourism Destinations
TRV450 Cabin Crew Professional Preparation
plus: Professional Option Course
plus: General Education Course
 
Professional Options
HTM330 Human Resource Management
HTM404 International Hotel Management
HTM406 Sommelier: An Introduction
HTM408 Voluntourism & International Development
MLT400 Mile Intensive Learning Experience Tourism
TCS300 Cruise Specialist
TEA300 Eco-Adventure Tourism
TIS400 International Career Preparation/Placement
TSA200 Tourism Software Applications

2014/2015 Academic Year

Fall 2014 & Winter 2015

Semester 1 Course Name Hrs/Wk
EAC150 College English 3
FIS101 The Flight Attendant 3
FRN209 French - Level II 4
TDC100 Top Destinations for Canadian Travellers 3
TIS101 Tourism Applications 3
TIS152 Introduction to the Tourism Industry and Careers 3
TMS100 Exceptional Customer Care 3
 
Semester 2 Course Name Hrs/Wk
FIS200 Aircraft: The Ups & the Downs 3
FIS300 Professional Airline Careers 2
FRN309 French - Level III 4
LTS307 Leisure Travel Specialist 3
TCS200 Computer Applications for Tourism 2
TDC200 World Destinations for Canadian Travellers 3
THL100 The Hotel Business 3
plus: General Education Course
 
Semester 3 Course Name Hrs/Wk
FIS320 Cabin Crew Life 3
FIS350 Sales and Marketing for Airlines 4
FIS380 Career Planning for Airlines 1
FRN420 French Airline Terminology 3
HTM406 Sommelier: An Introduction 4
TRL200 Ontario Travel Industry Act 2
TSA200 Tourism Software Applications 3
plus: General Education Course
 
Semester 4 Course Name Hrs/Wk
FIS400 Cabin Crew Safety Specialist 4
TIS200 Career Preparation / Placement 3
TRV210 Exceptional Customer Service Leadership 3
plus: Professional Option Course
plus: General Education Course
 
Professional Options
HPL225 Dining Room and Banquet Management
HTM330 Human Resource Management
HTM404 International Hotel Management
HTM408 Voluntourism & International Development
MLT400 Mile Intensive Learning Experience Tourism
TCS300 Cruise Specialist
TEA300 Eco-Adventure Tourism
TIS400 International Career Preparation/Placement
TSA200 Tourism Software Applications

Summer 2015

Semester 1
EAC150 College English
FIS101 The Flight Attendant
FRN209 French - Level II
TDC100 Top Destinations for Canadian Travellers
TIS101 Tourism Applications
TIS152 Introduction to the Tourism Industry and Careers
TMS100 Exceptional Customer Care
 
Semester 2
FIS200 Aircraft: The Ups & the Downs
FIS300 Professional Airline Careers
FRN309 French - Level III
LTS307 Leisure Travel Specialist
TCS200 Computer Applications for Tourism
TDC200 World Destinations for Canadian Travellers
plus: General Education Course
 
Semester 3
FIS320 Cabin Crew Life
FIS350 Sales and Marketing for Airlines
FIS380 Career Planning for Airlines
FRN420 French Airline Terminology
HTM406 Sommelier: An Introduction
TRL200 Ontario Travel Industry Act
TSA200 Tourism Software Applications
plus: General Education Course
 
Semester 4
FIS400 Cabin Crew Safety Specialist
TIS200 Career Preparation / Placement
TRV210 Exceptional Customer Service Leadership
plus: Professional Option Course
plus: General Education Course
 
Professional Options
HPL325 Event Planning
HTM330 Human Resource Management
HTM404 International Hotel Management
HTM408 Voluntourism & International Development
MLT400 Mile Intensive Learning Experience Tourism
TCS300 Cruise Specialist
TEA300 Eco-Adventure Tourism
TIS400 International Career Preparation/Placement
TSA200 Tourism Software Applications

Contact Us

www.senecacollege.ca/school/tourism
Admissions Advisors:
Domestic Admissions Advisor: Cindy Cyrus
(416) 491-5050 Ext. 22806
Cindy.Cyrus@senecacollege.ca
International Admissions Advisor: Simona Cojanu
(416) 491-5050 Ext. 22758
Simona.Cojanu@senecacollege.ca
Registration & Records Advisor:
  Yuliya Krasko
(416) 491-5050 Ext. 77434
Yuliya.Krasko@senecacollege.ca
Student Advisors:
Student Advisor: Izabela Loranty
(416) 491-5050 Ext. 77547
Izabela.Loranty@senecacollege.ca
Program Coordinator: Carrie Broughton
(416) 491-5050 Ext. 77591
Carrie.Broughton@senecacollege.ca
Program Chair: Angela Zigras
(416) 491-5050 Ext. 77531
Angela.Zigras@senecacollege.ca
Additional Contacts:
  Financial Aid & Awards

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Testimonial

"Seneca was an amazing chance for me to realize my potential. It feels so great graduating and talking to all the friends I have made in college and seeing what airlines they are all working for, and fulfilling my own dream of becoming a flight attendant."

Emily Mackay
2011 Travel and Tourism – Flight Services

“When I wore my uniform for the first time, I had this enormous feeling of excitement inside of me. It was as if my dream came true, that now I am a Flight Attendant.”

Nathaly Benavides
Travel and Tourism - Flight Services