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Tourism - Services Management - Flight Services Specialization

Tourism - Services Management - Flight Services Specialization

Program Code:TFS
Duration:4 Semesters (2 Years)
Credential Awarded:Ontario College Diploma

Program Description

Earn your wings. Today’s flight attendants are highly trained, highly skilled and focus on safety as the core of their job function. The Tourism - Services Management - Flight Services Specialization (TFS) diploma program encourages you to develop career-related skills, knowledge and behaviours to effectively perform a variety of functions required in providing passenger safety and service as you work in the airline industry.

Graduates from this program receive a Tourism and Travel Ontario College Diploma.

Get the Look. Get the Experience.

As a student in the Tourism and Travel – Flight Services Option program, you’ll study and work in the Seneca Flight Services uniform. By living this standard each day, you’ll become practiced in formal, occupation–specific presentation and prepare for the real world. Also, you will acquire First Aid, CPR and Smart Serve certification*. In semester four you’ll have an opportunity to experience the industry and network with like–minded professionals through a valuable field placement.

* As a student of this program, you will purchase a professional uniform and obtain industry certifications at a fee. These measures are vital to the program curriculum and contribute to your professional experience.

Language Requirement

The ability to speak more than one language will greatly expand your professional opportunities. For this reason, French is taught as part of the Flight Services program.

Based on testing/assessment during the first week of class in your first semester, you will be placed in the appropriate French level. Depending on this placement, you may be required to take a remedial non–credit French course. Those testing above the entry–level will be exempted from one or more levels of French.

You will have the opportunity to further develop your French by participating in the "Explorer Program" between second and third semesters in Quebec

International Travel/Study Abroad

As a student in the Tourism and Travel program you are eligible to apply to study abroad in your fourth semester at one of the following international institutions:

  • Fernwood Business School – Aspire Group in Pretoria, South Africa
  • Zulu Nyala Game Lodge – South Africa
  • Swiss Hotel Management School – Montreaux, Switzerland.

Field Placement

As part of your program credit hours, you will complete 150 hours of unpaid field placement in the fourth semester. You will receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all third semester subjects before accepting a field placement position.

Admission Requirements

Program Eligibility:

  • Ontario Secondary School Diploma (OSSD) or equivalent with:
    • Grade 12 English: ENG4(C) or ENG4(U)
  • OR Mature Student Status (age 19 or older) with the above prerequisite course(s), their equivalent(s) or appropriate Academic and Career Entrance (ACE) Certificate program credits (see Academic Upgrading).


  • Although not required for admission, the following are recommended for your success in the program:
    • Grade 11 French
    • Proficiency in a second language.


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Your Career

Set course for a career in the exciting and diverse airline profession. Continued growth in the aviation industry ensures a steady demand for well-motivated, customer-oriented professionals. As a graduate from the Tourism - Services Management - Flight Services Specialization program, you may find employment as a flight attendant, airline passenger service representative, airline check-in agent, cabin crew or an airline reservation agent for Canadian or international air, rail and cruise carriers.


  • Air Canada Jazz
  • Air Transat
  • Emirates Airlines
  • Loyalty Group (Airmiles)
  • Porter Airlines
  • Royal Caribbean Cruise lines
  • Sunwing Airlines
  • Westjet

Transfer Pathways

Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at the following post-secondary institution(s):


University/CollegeDegrees Available
Wilfrid Laurier University• Honours Bachelor of Arts


University/CollegeDegrees Available
Royal Roads University• Bachelor of Arts in International Hotel Management


University/CollegeDegrees Available
Davenport University• BBA – Marketing or Sport Management

Transfer Credit

Students earning dual credits from an approved high school program, or from a Specialist High Skills Major, for example, Hospitality and Tourism program, may be eligible to receive transfer credits towards a credential.

Important Academic Dates

Please take a few moments to view Important Academic Dates for your relevant term.


Please select the curriculum from the Academic Year in which you started (or will be starting) your studies. An Academic Year begins in September and ends in August of the following year. If you began your program of study before May 1, 2015, please contact the program coordinator for information about program requirements.

2015/2016 Academic Year
Semester 1
College English
French Level I
North American Tourism Destinations
The Flight Cabin Crew
Aircraft Safety
Semester 2
French Level II
Exceptional Customer Service Leadership
Airport Security and Ground Services
Aircraft Systems and Emergency Equipment
Aircraft Types
General Education Option
Semester 3
Career Planning for Airlines
French Level III
Sales and Marketing for Airlines
Aircraft Emergency Procedures
Amadeus Reservation Specialist
General Education Option
Semester 4
French Level IV
Career Preparation/Placement
International Tourism Destinations
Cabin Crew Professional Preparation
Professional Option
General Education Option

Professional Options

Sommelier: An Introduction
International Hotel Management
Voluntourism & International Development
Mile Intensive Learning Experience Tourism
Eco-Adventure Tourism
Amadeus Reservation Specialist
Tourism Software Applications
Human Resource Management

Contact Us
Admissions Advisors:
Domestic Admissions Advisor: (416) 491-5050 Ext. 22840
International Admissions Advisor: Salaha Fatima
(416) 491-5050 Ext. 22081
Registration & Records Advisor:
  Steve Bennett
(416) 491-5050 Ext. 77434
Student Advisors:
Student Advisor: Izabela Loranty
(416) 491-5050 Ext. 77547
Program Coordinator: Penny Hull
(416) 491-5050 Ext. 77404
Program Chair: Angela Zigras
(416) 491-5050 Ext. 77531

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"Seneca was an amazing chance for me to realize my potential. It feels so great graduating and talking to all the friends I have made in college and seeing what airlines they are all working for, and fulfilling my own dream of becoming a flight attendant."

Emily Mackay
2011 Travel and Tourism – Flight Services

“When I wore my uniform for the first time, I had this enormous feeling of excitement inside of me. It was as if my dream came true, that now I am a Flight Attendant.”

Nathaly Benavides
Travel and Tourism - Flight Services