Program Learning Outcomes
This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Training, Colleges and Universities.
As a graduate, you will be prepared to reliably demonstrate the ability to:
- Explain the role and responsibilities of an emergency response call taker/dispatcher.
- Communicate in a manner that demonstrates customer service skills and an assertive and professional approach to call taking.
- Manage calls using emergency telecommunications hardware/software.
- Assess and control calls using crisis management techniques.
- Demonstrate critical thinking, problem solving, and decision making in given simulated emergency situations.
- Demonstrate multitasking in role-plays of emergency calls.
- Prepare legal documentation and reports.
- Demonstrate and explain effective stress management techniques.
- Apply the knowledge of legal issues, ethics and relevant legislation to the role of an emergency call taker.
- Assess communications equipment for malfunction and perform minor maintenance.
- Demonstrate effective radio communication knowledge and procedures.
- Demonstrate crisis-handling techniques
- Explain the roles and responsibilities of the call taker in a range of disasters and emergencies.
- Interpret the Fire Marshall's Office communicator standards.
- Obtain patient history and communicate to ambulance responders.
- Recognize policy, procedures and legislation unique to emergency medical services.