Program Learning Outcomes

This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Training, Colleges and Universities.

As a graduate, you will be prepared to reliably demonstrate the ability to:

  • Explain the role and responsibilities of an emergency response call taker/dispatcher.
  • Communicate in a manner that demonstrates customer service skills and an assertive and professional approach to call taking.
  • Manage calls using emergency telecommunications hardware/software.
  • Assess and control calls using crisis management techniques.
  • Demonstrate critical thinking, problem solving, and decision making in given simulated emergency situations.
  • Demonstrate multitasking in role-plays of emergency calls.
  • Prepare legal documentation and reports.
  • Demonstrate and explain effective stress management techniques.
  • Apply the knowledge of legal issues, ethics and relevant legislation to the role of an emergency call taker.
  • Assess communications equipment for malfunction and perform minor maintenance.
  • Demonstrate effective radio communication knowledge and procedures.
  • Demonstrate crisis-handling techniques
  • Explain the roles and responsibilities of the call taker in a range of disasters and emergencies.
  • Interpret the Fire Marshall's Office communicator standards.
  • Obtain patient history and communicate to ambulance responders.
  • Recognize policy, procedures and legislation unique to emergency medical services.