Financial Services - Client Services
Program Learning Outcomes
This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Training, Colleges, and Universities.
As a graduate, you will be prepared to reliably demonstrate the ability to:
- Develop and implement financial strategies to meet the clients’ objectives, needs, and values through the collection, analysis, and synthesis of information and products.
- Integrate insurance solutions into financial services processes based on knowledge, application, and evaluation of products, policies, procedures, and government laws and regulations.
- Conduct all work in an ethical manner and consistent with industry standards.
- Integrate strategies within the financial planning process for the incorporation and management of a portfolio of investments based on the client’s objectives, needs, values and best interests.
- Provide professional service to the client that integrates appropriate disclosure of information in a manner that is transparent to the client, and contributes to a positive, interactive relationship.
- Develop strategies for personal and professional development to manage job stress, enhance work performance, and maximize career opportunities.
- Discuss the economic, social, political, and cultural variables which impact on a business.
- Compare and contrast the functions, roles, regulations and operation of the Canadian financial services industry (insurance, banks, investment, dealers, trust companies, fund management, etc.).
- Outline the roles, functions and interdependent nature of the main business functions of financial services organizations including marketing, accounting, finance, operations, information technology and human resources.
- Analyze the importance of the call centre in the financial services sector.
- Apply call centre technology (hardware and software) to practical situations in the banking, life insurance or investments sectors, focusing on client service/customer satisfaction.
- Outline the nature and function of the mortgage brokerage industry, including the legislation covering the industry, and the role of the mortgage agent in the mortgage application and consumer protection process.