Honours Bachelor of Commerce - Financial Services Management
Program Learning Outcomes
This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Advanced Education and Skills Development.
As a graduate, you will be prepared to reliably demonstrate the ability to:
- Demonstrate effective critical thinking and problem solving process skills: as a team member, in communication with customers, and in an employment setting.
- Apply current workplace technology, including accounting software, communication software, Internet, contact centre equipment and software, web‐based learning tools, and research databases.
- Demonstrate effective interpersonal and team skills, including listening and questioning skills, fulfillment of commitments, decision making, demonstrating respect for views and perspectives of others, contributing creativity and innovation to team decision making and creativity, appropriate non‐verbal communication and presentation, and conflict resolution.
- Demonstrate professional level written communication abilities through preparation of reports, proposals and case studies, using correct grammar, punctuation, spelling and sentence mechanics.
- Demonstrate effective oral communication skills, including presenting ideas in a team environment, making presentations to groups, making presentations to managers/employers, interviewing skills, and organized presentation of information.
- Demonstrate research skills to evaluate performance of financial products, investigate regulations and acts, gather information for planning purposes, and determine product availability.
- Plan and act within applicable laws and regulations, including maintaining currency in the changing legal and regulatory environment at federal and provincial levels, basic contract law, civil law, privacy laws, and charter law.
- Accurately assess financial services investment products, including mutual funds, securities, and government investment products.
- Apply knowledge of insurance products, including life insurance, disability insurance, group insurance, annuities, critical illness insurance, accident and sickness insurance, long term care insurance, and business continuation insurance.
- Assess client needs including retirement planning, estate building, wealth creation, risk and service.
- Synthesize information to prepare accurate and effective plans for investment, retirement, insurance and estate management.
- Demonstrate thorough knowledge of marketing in insurance and financial services industries by identifying target markets, developing contact management strategies, assessing client needs, comparing niche products, and differentiating distribution methods.
- Illustrate knowledge of organization structure and management functions, including strategic business planning, administrative processes, agent functions, finance, accounting, marketing, distribution methods, e‐business, information systems, and human resources.
- Employ financial mathematics skills and concepts to prepare risk assessments, evaluate financial products, develop investment, insurance, retirement and estate plans, and conduct agent responsibilities.
- Practice lifelong learning skills through self‐directed learning, team learning, web‐based learning, and career planning.
- Apply customer service concepts: in planning customer contact, in conducting the underwriting process, in processing insurance claims, in educating customers, in conducting client assessments, and in presenting recommendations.
- Understand the function of insurance and banking within the Canadian economy, including risk management and economic contribution.
- Accurately assess investment products provided by insurance companies, including guaranteed investment certificates, annuities, and segregated funds/individual variable insurance contracts.
- Apply knowledge of taxation and financial products to educate clients and recommend financial strategies.
- Acquire knowledge, understanding and appreciation of various topics/subjects/genres/ of a traditional liberal arts education.