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911 and Emergency Services Communications

Available: Winter, Fall

Program Description

This program is a comprehensive blend of theoretical knowledge and practical training. You will learn the principles and skills necessary to react competently and effectively in dealings with the public and with emergency services personnel. This knowledge, combined with practical reality-based scenario training will give you the competencies, skills and confidence to perform under often stressful conditions.  



2 Semesters (8 Months)

Credential Awarded

Ontario College Certificate

Your Career

Emergency services communications centres are the public's link to emergency services in times of distress and crisis. The appropriate emergency response begins with the emergency services communicator. The communicator is often the first person involved with an emergency or incident. As a graduate of this certificate program, you may find employment as an emergency communications operator and/or dispatcher with 911 call centres, police, fire, emergency medical services (ambulance/paramedic), private police, security, alarm response or other public safety agencies.


  • Association of Public-Safety Communications Officials – Canada (APCO)
  • Association Public-Safety Communications Officials (APCO)
  • Canadian Society for Industrial Security (CSIS Inc.)
  • Ontario Association of Police Educators (OAPE)
  • International Law Enforcement Educators and Trainers Association (ILEETA)
  • National Emergency Number Association (NENA)

Related Careers


This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Advanced Education and Skills Development.

Admission Requirements

Program Eligibility

  • Ontario Secondary School Diploma (OSSD) or equivalent with:
    • Grade 12 English: ENG4(C) or ENG4(U)
  • OR Mature Student Status (age 19 or older) with the above prerequisite course(s), their equivalent(s) or appropriate Academic and Career Entrance (ACE) Certificate program credits (see Academic Academic Upgrading).

Program Costs

Choose academic year:

Tuition – Domestic


Tuition – International


Book & Supply Costs


Please note: All costs are approximate, may vary by campus and are subject to change at any time without notice. Parking, locker and some mandatory incidental fees are among the charges not included in the figures above.

Program Details

The Degree and Credit Transfer Office provides a number of services for students continuing their education at Seneca, and for graduating students considering degree transfer options.

Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at various post-secondary institutions. Please refer to the Degree Transfer Guide for more information.

Transfer Credit may be granted for courses deemed equivalent to courses at Seneca that have been completed at recognized postsecondary institutions. Additional information is available online.

Please take a few moments to view Important Academic Dates for your relevant term.

Please select the curriculum from the Academic Year in which you started (or will be starting) your studies. An Academic Year begins in September and ends in August of the following year.


Need to know more about your application and/or the application process? Reach out to our admissions advisors for assistance.

416.491.5050 ext. 55013

Student Recruitment

Have questions about Seneca’s campuses, financial aid, student supports and more? Connect with one of our student recruiters for more information or to book a campus tour.

416.491.5050 ext. 22608
Additional Contacts
Financial Aid & Awards

Program Coordinator

Peivand Pirouzi 416.491.5050 ext. 33621

Program Chair

Gary Galbraith 416.491.5050 ext. 55010

Why Choose Seneca?

Passionate, expert faculty from a range of professions

Real-world learning experiences through paid and non-paid work opportunities

Curriculums developed in collaboration with industry advisory committees

A variety of credentials offered from certificates, diplomas, degrees, and graduate certificates

Opportunities to pathway to higher level credentials at Seneca and other universities in our transfer partnership network