Tourism - Services Management - Travel Services Specialization (TIS)

This two-year diploma program is designed to provide a solid foundation of the skills and knowledge required to work in the corporate travel business, leisure, or cruise travel sectors. In this program, you will understand the tourism industry as a business with an emphasis on developing a service-driven attitude and honing business skills in marketing, sales and customer relations.

Students meeting all academic requirements may have the opportunity to complete an optional co-op work term(s) in a formal work environment. In most cases the work term(s) is a full-time paid position completed between two academic semesters.  In programs with limited co-op opportunities, additional academic requirements and a passing grade on a communication assessment may be required for eligibility.  Eligibility for participation does not guarantee a work position will be secured. Additional fees are required for those participating in the optional co-op stream regardless of success in securing a work position. 

As part of your program credit hours, you will complete 150 hours of unpaid field placement in the fourth semester. You'll receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all third-semester subjects before accepting a field placement position.

As a student of this program, you will benefit from Seneca’s affiliation with international educational institutions promoting student exchange programs, traveling seminars, and other international exchanges. 

Seneca is a member of the:

• Canadian Institute of Travel Counsellors (CITC)

• Cruise Line International Association (CLIA)

• Meeting Professionals International (MPI)

• Association of Canadian Travel Agencies (ACTA)

• Association of Corporate Travel Executives (ACTE)

• Travel Industry Council of Ontario (TICO), and

• Tourism Industry Association of Canada (TIAC). 

• Tourism development and marketing organizations

• Travel information centres, national parks and campgrounds

• Tourism attractions, festivals and event planning

• Tour organizations, ground transportation and in-bound tourism 

• Travel retail, destination tourism, and internet travel retail

• Resorts, hotels, cruise lines, airlines

• Travel retailers and tour operators

• Ticket reservationist, counter agent, Internet travel retailer 

• Marketing representative

• Front desk clerk

• Home-based travel counsellor

• Convention/conference/meeting planner assistant  

• Strong communicators, extensive soft skills

• Solid core knowledge and technical skills

• Understand sector needs, including business management, analytics and technology 

• See the industry as a way of life and value lifelong learning

• Globally savvy