"Seneca College, Centre for Financial Services, presented an outstanding overview of the key aspects of a Call Centre Operation. The information was targeted to our company's needs and the presentation met all of our expectations. We benefited from the material presented and from the discussions that were facilitated by them during the seminar. We developed many great ideas to share with our management team. The investment was more than worth it. Many thanks!"
Robert Feldman C.A., Chief Financial Officer,
Smart Circle International Corp
"The HBC Contact Centre management team was very impressed with the quality of Seneca's Customer Contact Centre Management program. The course was taught by qualified instructors who have relevant Contact Centre Industry skills and experience. The opportunity to job shadow within the call centre of another organization provides the student with valuable first hand experience. We have received positive feedback from our Team Leader who attended the course and believe that this has been a valuable learning experience."
Valerie Mills, GM, Credit Operations,
Credit and Loyalty Management
Hudson's Bay Company
"For a person from India to come to Canada to learn Customer Service Centre Management… my decision to invest in my future through Seneca has proved absolutely correct. Seneca programs and instructors have the rare capability to combine the theoretical with the practical and the caring environment makes it all so reassuring."
Abhijil (Abbey) Deshpande
I have enjoyed the Seneca College, Centre for Financial Services, Call Centre Program because of the wealth of knowledge that I have gained. This course gives me a competitive edge because I am not limited to one type of industry that I can enter into. In my eyes, this is a course that will become a must have for people wanting to become effective Call Centre Managers.