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Flight Services News

Flight Services lab provides students hands-on training

By Penny Hull, Professor and Flight Services Coordinator, School of Tourism

Seneca’s School of Tourism has designed one of the world’s premier Flight Services programs. Students study and work in a specially designed Flight Services uniform while gaining unique industry knowledge and the necessary certifications to enter the airline industry. During the two-year diploma program, students attend classes in the Flight Services Lab. It features a dissection of a fuselage including an emergency over-wing exit, an aircraft galley, and first class and economy aircraft seats. The Lab facilities present an exciting combination of hands-on experience and theory.

To complement the in-class learning, students visit Jazz Airlines’ simulator, practice their emergency evacuation skills in the Underwater Skills pool at King Campus, extinguish fires with the Fire Protection program at Newnham Campus and much more. Flight Services graduates are currently employed as flight attendants, airline passenger service representatives and call centre agents for major Canadian and international air carriers such as Air Canada, Sunwing Airlines, WestJet, Air Transat, CanJet, Porter Airlines, Cathay Pacific, Japan Airlines and China Southern Airlines. More information on the program can be found online, including a testimonial from recent graduate Alyson Swarbrick.



Firefighting exercise at the fire training garage

Fourth semester Flight Services students participated in a hands-on firefighting exercise at the Fire Training Garage on Monday, Jan. 23. They were accompanied by their professor Penny Hull and assisted by Catherine Dawson and Scott Plamondon. The students said that knocking down a fire was exhilarating and very useful for employment preparation.

Seneca program receives leading point-of-sale technology

GuestLogix Inc., the leading global provider of onboard retail and payment technology solutions to airlines and the passenger travel industry, has provided Seneca’s Travel & Tourism — Flight Services program with point-of-sale (POS) hardware and software, making it the first postsecondary institution in the world to receive the in-flight technology.

It was clear to us that Seneca’s program provides a superb pathway for those who have dreamed of becoming a flight attendant, preparing them to work alongside the highly trained, highly skilled professionals working in the airline industry today,” said Brett Proud, Executive Vice-President of New Markets and Products for GuestLogix.

We are thrilled to work with Seneca. This school, program and its people are setting a new standard of training for future in-flight service personnel. Students leave Seneca with an insight into the airline industry that would be hard to duplicate.”

GuestLogix’s technology will allow Seneca to expand its Travel and Tourism – Flight Services curriculum to include practical training in POS use for both food and beverage services and duty free programs, providing interactive lessons that emphasize the evolution of passenger in-flight service standards.

“As onboard retailing becomes increasingly important to the in-flight experience, our curriculum needed to reflect this shift and include more in-depth and hands-on training for our students,” said Debbie Brannan, Professor, School of Tourism. “Now, with the support of the industry’s leading technology provider, we can ensure our students are job-ready.”

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Air Transat Field Trip

Tourismand Travel Flight Services students had a very exciting class onboard an Air Transat A330 Airbus. They were greeted by Air Transatrepresentatives who provided them with an opportunity to have theirlesson on safely operating the aircraft doors, use the equipment, andactually see how an aircraft pilot would interact with the flightattendant from the cockpit. Air Transat also provided a guest lecture onthe airline industry and specifically the roles and responsibilities of a flight attendant on their aircrafts. While the students are full of smiles and hope about their future…their role as a flight attendant is physically demanding. From the moment the first passenger boards the aircraft and the last deplanes, they are trained to focus on the safety of the passengers and maintain control of the cabin in a variety of situations including emergency evacuation.

Students learn at Air Canada Jazz Training facility

Over five days, 150 first-semester Tourism and Travel – Flight Services students received training at the Air Canada Jazz Training facility. The students were taught how to properly handle equipment and manage passenger safety and evacuations in a variety of situations.