Hospitality and Tourism News
Seneca program receives leading point-of-sale technology
GuestLogix Inc., the leading global provider of onboard retail and payment technology solutions to airlines and the passenger travel industry, has provided Seneca’s Tourism and Travel — Flight Services program with point-of-sale (POS) hardware and software, making it the first postsecondary institution in the world to receive the in-flight technology.
“It was clear to us that Seneca’s program provides a superb pathway for those who have dreamed of becoming a flight attendant, preparing them to work alongside the highly trained, highly skilled professionals working in the airline industry today,” said Brett Proud, Executive Vice-President of New Markets and Products for GuestLogix.
“We are thrilled to work with Seneca. This school, program and its people are setting a new standard of training for future in-flight service personnel. Students leave Seneca with an insight into the airline industry that would be hard to duplicate.”
GuestLogix’s technology will allow Seneca to expand its Travel and Tourism – Flight Services curriculum to include practical training in POS use for both food and beverage services and duty free programs, providing interactive lessons that emphasize the evolution of passenger in-flight service standards.
Tourism students receive etiquette lesson
School of Tourism students get a lesson in etiquette Today in the fiercely competitive business arenas, etiquette is simply another tool you need. While etiquette alone won't get you anywhere, it will give you that extra edge that will make the difference between you and another person in the room. School of Tourism students took part in a workshop at the Delta Hotel Markham with Louise Fox, Canada's Etiquette Expert. Students dined over a delicious three course lunch while Louise presented valuable tips and information from styles of eating, how to make small talk, how to introduce yourself at networking events and so much more.
Students host and prepare lunch at Eaton Hall
Second semester Hospitality Management — Hotel and Restaurant students went behind-the-scenes recently to host and prepare lunch for guests. They used the kitchen facilities and dining areas at Eaton Hall to prepare the meal as a part of their final evaluation.
First-ever Tourism Alumni Reunion
By Guy Baker, Professor, School of Tourism
Over the years we hear about our grads getting good jobs as they pursued their careers, and occasionally, they reconnect with us by email or a personal visit. It occurred to us that we did not have a way to connect with our alumni on a more regular basis.
A couple of years back we set up a Linked In – School of Tourism Professional Network page to try to improve our ability to keep in touch. We also set up a School of Tourism Facebook page to help promote the program, and last year also used Facebook to help promote our annual Career Expo.
Like all good ideas, they take root and grow. The alumni reunion was one of those ideas that just seemed to be the right idea at the time. It was made easier when we found great co-operation from Corey Long, in Advancement and Alumni, when asked, “Can we get a list of Tourism alumni from your database?” he said “Yes.” And so, armed with about 500 names, we started to make plans. The college’s Marketing Department produced an attractive evite to send out and ITT set up an event registration site to handle the RSVPs.
And so on a beautiful afternoon in June 2012, our event took place. We actually planned it to follow our program’s Convocation ceremony, so that we might be able to welcome some newly minted grads into the Alumni Club. We also decided to liven things up by inviting our retired faculty, and many of them answered the call.
It was a delightful evening of camaraderie and good cheer. There were a few speakers including our President, David Agnew, who said that this was a good thing to do, and so it was.
My thanks to all those who participated in the planning and execution of our event. And, oh yes, I would be remiss if I didn’t offer thanks to all the Alumni who showed up for our first-ever Tourism Alumni Reunion — without them it would not have been a party!
Finally, you have to go back and remember why you planned this event in the first place. Did you meet your goals of reconnecting with Alumni? The answer is yes. The question on people’s lips as they were leaving was “What are we going to do next year?” The planning has already begun.
Seneca students put hospitality skills to work in South Africa
In January, the School of Tourism launched its fifth annual South Africa student work placement program. Eleven students had the opportunity of working for four weeks in two alternate locations, a game reserve and a city hotel and conference centre. Having attended to the needs of the guests, they had the opportunity to wander out and take photographs of the zebras grazing in the fields. It is a life altering experience; hard work but very rewarding. Future employers will be most interested when they see a reference to the participation in this program on their resume.
The "tour" ran through Paris with initial accompaniment by Debbie Brannan, Professor School of Tourism. After the day-long tour of the City of Lights, the group carried on to Johannesburg to the host property and a week of touring in the Johannesburg area, including the Apartheid Museum, The Lost City resort and a local lion and game park. Then, half of the group remained at the city property and the other half was escorted to the game reserve hotel and lodge facility by van. It is a long trip with breathtaking scenery, especially after Pongola where the mountains and valleys of the countryside of Zulu Natal province come into view.The trip included visits to tourism destinations such as the brand new Premier Hotel overlooking the runways at the O.R. Tampo airport in Johannesburg (pictured left).
At the end of March, the students took a break from their duties to take part in class discussion over Skype, where they answered questions from students who will be taking part in the placement program next year.
Dine Like A Diplomat
School of Tourism students participated in a field trip to the Toronto Faculty Club for Dine Like A Diplomat and Business Etiquette training. Dine Like A diplomat teaches students dining skills essential to every occasion in promoting or conducting business. Business Etiquette empowers students to present themselves with the confidence and authority that would differentiate them from others. Students studying in the Hospitality program.