ACT303 - Working and Communicating in Medical Settings

Outline info
Last revision date 2017-05-08 13:23:33.013
Last review date 2017-05-08 13:23:33.014

Subject Title
Working and Communicating in Medical Settings

Subject Description
Learn theory and techniques for successful verbal and non-verbal communication and effective work skills, including communication systems, ethical behaviour, confidentiality, stress and time management, hospital organization, human relations.

Credit Status
1 Credit

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  • Identify effective communications appropriate to the healthcare environment to assist in the completion of individual and team tasks, to ensure effective client service, and to promote the image of the organization.
  • Recognize effective human relations in a healthcare environment.
  • Recognize how the Internet and Internet tools enhance communication in a medical environment.
  • Identify elements of a medical setting - hospitals
  • Recognize the potential roles of a health office professional
  • Identify responsbilities of health office professionals to clients
  • Identify and appreciate reasons and opportunities for on-going professional development.
  • Identify safety hazards and precautions in a health office environment.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Introduction to Activation - ACT300

Topic Outline

  • Course Orientation
  • Communication Techniques
  • Human Relations
  • Medical Settings - Hospitals
  • Client Service
  • Safe Environment
  • Final Words

Mode of Instruction
During this course students will experience self-paces learning within the framework of the overall schedule.  In addition, students will read content posted within the course, and are also given the option to explore content further and sometimes interactively by visiting specified URLs.  Students will also use online quizzes, and have the opportunity to participate in discussion with classmates and instructor.

Prescribed Texts
None Text Required - All learning materials availabe online

Reference Material

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
A separate document is posted in the course outlining the schedule of reading and quizzes in more detail, and includes due dates, resources used as well as grade rubrics.  Students will receive feedback on all quizzes:

Module A Orientation Quiz 5%
Module B Communication Techniques 25%
Module C Human Relations 25%
Module D Medical Settings - Hospitals 15%
Module E Client Service 15%
Module F Safe Environment 15%
  Total 100%

Your final grade will be issued by your registering college.

Students will be given an opportunity to complete an evaluation at the end of the course.  Evaluations give students the opportunity to indicate what is going well as well as what could be improved thus providing the foundation for maintaining high standards.  If this course met your expectations, we need to know - if it did not, we need to know that too.

Approved by: Lisa Somers