AVI210 - Personnel Management - Aviation

Outline info
Last revision date 2018-04-10 14:16:10.227
Last review date 2018-04-10 14:16:14.513

Subject Title
Personnel Management - Aviation

Subject Description
Much of the learning in aviation focuses on individual skills and knowledge for pilots. Personnel Management looks at how pilots' skills and knowledge are applied in professional aviation environments. Topics such as airmanship, error management and resource management move from an individual perspective (as it is learned through much of the initial pilot training) towards a team perspective (as it would apply in multi-crew cockpits, larger aircraft with cabin crews, flight operation departments, and even entire companies).
All levels of commercial aviation utilize management positions held by pilots. It is essential that these pilots understand and apply the concepts of Leadership, Safety Management, Error Management, Pilot Training and Crew Scheduling with absolute commitment to the safe operations of their companies. It is essential that non-management pilots (called line pilots), also have an understanding of these concepts so that they may assist management in this regard and further their own commitment to safe operations.

Credit Status
One credit toward the Aviation Commercial Pilot Certificate

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Recognize the standard Management Structure for commercial aviation in Canada
2. Apply concepts of Crew Resource Management (CRM), particularly the nine "soft skills" of CRM and Error Management
3. Recognize the James Reason "Swiss Cheese" Model of Accident Causation and how it can be applied to aviation AND organizational safe practices
4. Understand the subject of Leadership and its importance in all organizations
5. Be exposed to the DESA Model of Personal Styles and recognize how different personalities within a team can combine both positively and negatively
6. Be familiar with Transport Canada requirements and initiatives such as pilot proficiency checks (PPCs), Type Ratings, Advanced Qualification Program pilot training (AQP), Safety Management System (SMS) and Crew Scheduling

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.


Topic Outline

  • Commercial Aviation Structure in Canada
  • United Flight, Evolution of CRM
  • Laws of Leadership
  • The Science of Persuasion
  • DESA Model and Personal Styles Test
  • Practical CRM
  • Safety Management System (SMS)
  • Advanced Qualification Program Pilot Training (AQP) 

Mode of Instruction
Lectures, Group Discussions 

Prescribed Texts
21 Irrefutable Laws of Leadership, 10th Anniversary edition,  Maxwell, John C.; Thompson Nelson ISBN# 9780785289357

Reference Material

Required Supplies

Promotion Policy

Grading Policy
A+90%  to  100%
A80%  to  89%
B+75%  to  79%
B70%  to  74%
C+65%  to  69%
C60%  to  64%
D+55%  to  59%
D50%  to  54%
F0%    to  49% (Not a Pass)

For further information, see a copy of the Academic Policy, available online (http://www.senecacollege.ca/academic-policy) or at Seneca's Registrar's Offices.

Modes of Evaluation
Since this is a professional credit subject, marking standards reinforce professional practice by demanding legible, tidy work. Assignments should be well organized and grammatically correct, with proper spelling and punctuation. Late assignments are penalized. For particulars, please obtain standards, dated, etc. from your instructor. 

While attendance and participation in class discussions are not formally part of this evaluation schedule, you should be aware that absenteeism will almost guarantee your inability to achieve satisfactory grades. Some of the progress tests and quizzes may not be announced in advance and details of assignment requirements may be explained in class. There is no formal provision for make-up tests to replace tests you miss. 

To attain a passing grade for the subject, a student must complete and obtain a passing grade on all combined assignments and tests.  For further information on evaluation and academic standing, see a copy of Academic Policy. 

Grading is based on the following marking scheme:

Quizzes 20%
Midterm 20%
Presentation 20%
Final Exam 40%

Approved by: Denis Gravelle