BAP202 - Business Process Modeling & Improvement

Outline info
Last revision date 2018-07-20 11:52:22.276
Last review date 2018-07-20 11:52:36.264

Subject Title
Business Process Modeling & Improvement

Subject Description
Students explore the role of the Business Analyst as they examine process mapping and the modeling of business process improvements. Taking a business process management perspective, students examine process analysis with techniques to map the current state, perform gap analysis, and define the future state with process improvement. Students also explore the use of the Unified Modeling Language (UML) for process modelling and to elicit requirements for technology-enabled process improvements. Modeling activities are performed, including application of selected Six Sigma quality principles and techniques while drawing on the Business Analysis Body of Knowledge (BABOK). Students? learning about process improvement is aided by various approaches including individual reading, classroom discussion, individual and group exercises and case studies.

Credit Status
One full credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.  Identify the business processes and triggers that comprise the present state and distinguish between key processes and support processes.
2.  Gather information about business objectives, risks, key controls and measures of success to create a baseline for solution assessment.
3.  Construct the present state process map from the perspective of customer experience.
4.  Diagram the workflow of business processes to find existing gaps, delays and potential areas for improvement.
5.  Analyse the process to determine its optimal internal efficiency and customer effectiveness for a proposed future state.
6.  Apply a variety of decision-making and problem-solving techniques to the task of solution design.
7.  Determine the appropriate use of technology and business organization as process enablers.
8.  Prepare a problem statement that serves as the driver for use case development.
9.  Outline the development of a process improvement model using then Unified Modeling Language.
10.  Identify the appropriate business plan and project structure for implementing the future state.
11.  Prescribe an organizational change management plan that is aligned with project risks.
12.  Apply quality principles to continuous improvement and process re-design.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Business Analysis Introduction

Topic Outline
Unit 1:  Business Process Mapping
Unit 2:  Business Process Quality
Unit 3:  Business Process Modeling
Unit 4:  Business Process Improvement Projects

Mode of Instruction
This subject is delivered online.  This may involve the use of digital materials and/or a text, group discussions, interaction with your instructor and online activities.

Prescribed Texts
Title:        Business Process Mapping
Edition:    2nd
Author:     J. Mike Kacka, Paulette J. Keller
ISBN:        9780470444580

Title:        UML for the IT Business Analyst
Edition:    2nd
Author:    Howard Podeswa
ISBN:      9781598533584

Reference Material
Title:    Business Process Improvement Workbook
Authors:  H. James Harrington, Erik K.C. Essling, Harm Nimwegen

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
Assignments are due on the dates specified. Should extenuating circumstances arise, please contact your instructor prior to the assignment due date so that an appropriate course of action can be established. Late assignments may be subject to a penalty of up to 10% per week and will not generally be accepted beyond two weeks from the due date.

In cases of cheating or plagiarism, the College Academic Policy will prevail. Please ensure that all assignments and reports are properly documented.

Students are referred to the following website for Seneca College Library style guides, Academic Honesty Policy and Copyright guidelines:  http:/

Dates for evaluations are specified in the weekly schedule addendum to this outline. The evaluation process may include, but is not limited to, tests, exams, assignments or presentations. Any absences or missed submissions due to medical or other reasons must be supported by medical or other appropriate documentation within one (1) week of the due date. The faculty and program area must be notified immediately in the event of a missed evaluation. Upon acceptance of the documentation, the weighting of the missed deliverable will normally be applied to the final exam.

English Competency
The ability to communicate effectively is essential for success in business. Therefore, you must demonstrate English competency in this course in both oral and written work. Ensure your written work includes correct sentence structure, spelling and punctuation. Always spell check, edit and proofread your work.

Grading is based on the following marking scheme:

Online Delivery:

Discussion (4 x 2.5%) 10%
Assignments (4 X 10%) 40%
 Online MidTerm Exam 25%
Online Final Exam 25%

* Final Exam administered online.  All the academic policies of the College at which you registered apply.  This includes, but is not limited to policies related to grading, supplemental exams, deferred exams and accommodations.

Please retain this course outline document for future educational and/or employment use.

Program Manager:
Emiliano Introcaso

Approved by: Chair - Business Studies Danielle Mercier