BAP204 - Business Facilitation and Communication

Outline info
Last revision date 2018-07-20 11:52:23.727
Last review date 2018-07-20 11:52:37.457

Subject Title
Business Facilitation and Communication

Subject Description
Students are introduced to Business Facilitation and Communication, within the context of the role of the Business Analyst. Students learn about communication and the critical role it plays in achieving successful business analysis outcomes. They explore principles, techniques, and tools they can use to facilitate stakeholders to exchange ideas, solve problems, prioritize issues, reach agreement, make decisions, and resolve conflict when it arises. Students learn principles and techniques to successfully delivering oral presentations and negotiate agreements with stakeholders. This course leverages experiential learning as students participate in numerous presentation and facilitation events.

Credit Status
One full credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.  Identify how requirements communications and other IIBA knowledge areas are interconnected.
2.  Practice various techniques for elicitation.
3.  Define the foundation for a seamless integration of requirements-related activities.
4.  Utilize communication process tools and techniques to effectively communicate with all stakeholders in the appropriate cultural and team context, with the correct detail required for the level of the audience.
5.  Describe the importance of effective facilitation skills in the role of a Business Analyst.
6.  Review facilitation techniques and skills that complement and support interactions with various stakeholders.
7.  Apply techniques to handle conflict and reach a sustainable conflict resolution.
8.  Achieve win-win reslutions and better results through the application of effective negotiations, concepts and skills.
9.  Deliver successful presentations and use communication skills to influence stakeholders.
10.  Explore techniques to effectively lead and manage meetings.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

BAP200 - Introduction to Business Analysis

Topic Outline

  • Communications concepts in the business analysis context
  • Requirements and communications
  • Introduction to facilitation
  • Facilitation tools and techniques
  • Facilitation
  • Negotiations
  • Requirements elicitation
  • Basic communication skills for BA's and meeting management
  • Requirements communication and conflict management
  • Presentation and influencing skills

Mode of Instruction
This subject is delivered online.  This may involve the use of digital materials and/or a text, group discussions, interaction with your instructor and online activities.

Prescribed Texts
Online Delivery:
Title:       Facilitation with Ease
Author:   Ingrid Bens
Edition:   3rd
ISBN:     9781118107744

Title:       Getting to Yes
Author:   Roger Fisher and William Ury
ISBN:     9780143118756

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
Assignments are due on the dates specified. Should extenuating circumstances arise, please contact your instructor prior to the assignment due date so that an appropriate course of action can be established. Late assignments may be subject to a penalty of up to 10% per week and will not generally be accepted beyond two weeks from the due date.

In cases of cheating or plagiarism, the College Academic Policy will prevail. Please ensure that all assignments and reports are properly documented.

Students are referred to the following website for Seneca College Library style guides, Academic Honesty Policy and Copyright guidelines:  http:/

Dates for evaluations are specified in the weekly schedule addendum to this outline. The evaluation process may include, but is not limited to, tests, exams, assignments or presentations. Any absences or missed submissions due to medical or other reasons must be supported by medical or other appropriate documentation within one (1) week of the due date. The faculty and program area must be notified immediately in the event of a missed evaluation. Upon acceptance of the documentation, the weighting of the missed deliverable will normally be applied to the final exam.

English Competency
The ability to communicate effectively is essential for success in business. Therefore, you must demonstrate English competency in this course in both oral and written work. Ensure your written work includes correct sentence structure, spelling and punctuation. Always spell check, edit and proofread your work.

Grading is based on the following marking scheme:

Online Delivery: *

Online Evaluation Underlying Competency Presentation 10%
Elicitation Presentation 10%
Quiz (online) 10%
Group Assignment (Faciliation Planning Kit) 35%
Final exam (online) 35%

*Online: All the academic policies of the College at which you registered apply. This includes, but is not limited to policies related to grading, supplemental exams, deferred exams and accommodations.

Please retain this course outline document for future educational and/or employment use.

Academic Program Manager:
Emiliano Introcaso

Approved by: Chair - Business Studies Danielle Mercier