BES804 - Human Relations For Facility Managers

Outline info
Last revision date 2018-08-28 16:22:07.715
Last review date 2018-08-28 16:22:07.716

Subject Title
Human Relations For Facility Managers

Subject Description
This subject provides an overview of human relations and personnel management for facility managers. Employee hiring and selection, training and development, performance review and evaluation, employee delegation and empowerment, disciplining and discharge, and effective labour relations are among the topics covered. Students also consider the need to manage time, stress, change and conflict.

Credit Status
One credit toward the Building Environmental Systems (BES) Facility Manager Certificate

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Describe the role and impact of the facility manager in human relations.
2. Compare various leadership styles and their impact.
3. Discuss the mechanics of team building.
4. Describe key human relations functions:  recruiting and hiring workers, appraising and evaluating staff performance, coaching, counseling, delegating and empowering staff.
5. Describe how to develop required training programs based on a training needs analysis.
6. Discuss the purpose of performance appraisals and how to prepare and conduct them.
7. Describe forms of discipline and reasons for dismissal.
8. Describe the collective bargaining process and the importance of good labour relations.
9. Identify effective approaches to crisis, change and conflict management.
10. Develop time and stress management plans.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Topic Outline
1. History of human relations 

2. Introduction to personality styles

3. An overview of human behaviour in organizations including: 

  • the individual in the organization
  • the manager in the organization

4. Leadership:  leadership styles, and elements of effective leadership

5. Team building:  what it is, why there is a need for, and how to start

6. Employee hiring and selection including: 
  • developing job descriptions
  • candidate search, screening process and interview techniques
  • employment equity and human rights

7. Employee training and development including: 
  • training needs analysis
  • developing a comprehensive training program and other programs, e.g., management development and supervisory development programs

8. Employee appraisal and evaluation:  purposes, processes and conducting the 
     evaluation interview

9. Improving staff performance:  coaching, counseling, controlling, and delegation and empowerment

10. Discipline and discharge including: 
  • when should disciplining actions be taken
  • disciplining procedures
  • final discharge for just causes

11. Collective agreement and union relations including: 
  • why employees form unions
  • the formation process
  • the arbitration process
  • the grievance procedures

12. Crisis management, conflict management and management of change. 

13. Self management techniques including time management and stress 

Mode of Instruction
Traditional Classroom
Lectures, discussions in the classroom, video 

Independent learning with tutor support.  Instructor will contact you by email.

Prescribed Texts
BES804 Human Relations, Seneca College, ISBN/Sku #: 0-00011-804-B.  Available from the Seneca Bookstore.

Correspondence students, your text fee is included and your text will be shipped to you.

Reference Material

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
Since this is a professional credit subject, marking standards reinforce professional practice by demanding legible, tidy work. Written projects should be well organized and grammatically correct, with proper spelling and punctuation. Late projects are penalized. Please obtain standards, dates and additional information from your instructor.

While attendance is not a formal part of the evaluation process, absenteeism will almost guarantee your inability to achieve a satisfactory grade, as there is no formal provision for make-up tests or projects you may miss.

To attain a passing grade for the subject, a student must complete and obtain a passing grade on all combined projects and tests during the term.  For further information on evaluation and academic standing, see a copy of the Academic Policy. They are available at Seneca Registration offices.

Grading is based on the following marking scheme:

Projects 20%
Midterms 40%
Finals 40%

Correspondence and Online
Project 1              30%
Project 2              30%
Final                      40%


Approved by: Denis Gravelle