CHI710 - Communication - Professional Practices

Outline info
Last revision date 2017-05-29 00:40:44.8
Last review date 2017-07-17 00:16:25.742

Subject Title
Communication - Professional Practices

Subject Description
The professional home inspector is required, both verbally and in writing, to describe the inspection process and communicate inspection findings to the client. It is imperative that the home inspector be able to communicate clearly and effectively to ensure understanding of an inspection, once conducted. Students in this subject develop their oral and written communication skills, and learn the reporting requirements and proper conduct required of a professional in this industry.

Credit Status
One credit in the Home Inspection Certificate Program

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Comply with the Standards of Practice and Code of Ethics of the profession in order to meet or exceed minimum levels of performance and assure public confidence.
2. Disclose the limitations of the inspection process to ensure that the client has realistic expectations and a clear understanding of the limitations for the purpose of risk management.
3. Communicate effectively with the client orally and in writing to ensure understanding of the results of an inspection.
4. Report and communicate effectively to the appropriate parties, health and safety concerns found during an inspection, as well as their degree of immediacy, in order to protect persons and property.
5. Demonstrate an understanding of the need to comply with applicable laws and regulations, contracts, and business practices as they relate to the home inspection profession.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.


Topic Outline
Professional Practice

  • Inspections and inspectors
  • Typical clients
  • The inspection process
  • The real estate transaction

  • Verbal communication
  • Report writing
  • Liability
  • The step-by-step home inspection

Mode of Instruction
Blended mode: Classroom and home study 

Online:  Internet-based delivery. This may involve the use of digital materials and/or a text, group discussions, interaction with your instructor and online activities. 

Prescribed Texts
The Home Reference Book, Carson, Dunlop & Associates Ltd., 
Communication/Professional Practice,  Carson, Dunlop & Associates Ltd., 

Online and classroom students, purchase your text by going to and using the promo code ONSen982.

Reference Material
Recommended Reading

Technical Reference Guide Publisher: Carson Dunlop and Associates Ltd., Edition: 5th
ISBN: 978-1-895585-67-4

The Illustrated Home Publisher: Carson Dunlop and Associates Ltd.,Edition: 3rd
ISBN: 978-1-895585-45-2

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

NB. To satisfy the OAHI entry requirements a minimum grade of 70% is necessary in this subject.

Modes of Evaluation

Since this is a professional credit subject, marking standards reinforce professional practice by demanding legible, tidy work. Written assignments should be well organized and grammatically correct, with proper spelling and punctuation. Late assignments are penalized. Please obtain standards, dates and additional information from your instructor.

You should be aware that absenteeism will almost guarantee your inability to achieve satisfactory grades. Some of the progress tests and quizzes may not be announced in advance and details of assignment requirements may be explained in class. There is no formal provision for make-up tests to replace tests you miss.

To attain a passing grade for the subject, a student must complete and obtain a passing grade on all combined assignments and tests.  50% is a passing grade. For further information on evaluation and academic standing, see a copy of the Academic Policy. They are available at Seneca Registration offices.
Grading is based on the following marking scheme:

    Blended Mode Marking Scheme

Field Exercise/Assignment 20%
Term Tests 40%
Final Exam 40%

         On-Line Marking Scheme

All Academic policies of the College at which you registered apply. This includes, but is not limited to, policies related to grading, supplemental exams, deferred exams and accommodations.

The final exam must be written at the Test Centre of the College at which you registered. If you are unable to do so, please make alternative arragements through the College at which you registered.

Participation 10%
Case Studies (2) 25%
On-line Mid-Term Test 25%
Final Exam (in person) 40%

Approved by: Denis Gravelle