DMS210 - Dispute Resolution

Outline info
Semester
School
Last revision date 2017-05-29 00:34:51.889
Last review date 2017-07-17 00:15:55.646


Subject Title
Dispute Resolution

Subject Description
This course surveys the major methods currently in use by organizations for resolving disputes by situating alternative dispute resolution in its historical, social and legal context. Various ADR techniques are examined and compared. Participants are provided with an overview of ADR mechanisms, their advantages and disadvantages, and learn to recognize the appropriate situations in which to apply them. Special emphasis is placed on developing mediation skills. Critical issues such as getting parties to the table, ethical issues of the mediation process, power imbalances, the appropriateness of mediation and issues of culture, race and gender, are addressed. Technical aspects of the mediation process covered include: stages in the mediation process, how to determine the interests of the parties, how to generate options for settlement, and how to get beyond impasses. Negotiation models and the practical techniques necessary to negotiate effectively are also covered. Participants also examine a range of formal and informal dispute resolution models currently in use by organizations.

Credit Status
Mandatory Seneca College credit towards the Military Arts and Science Diploma.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Define conflict theories and frameworks.
  2. Understand the ethical and human rights issues involved in dispute resolution.
  3. Recognize the legal and legislative context within which workplace dispute resolution occurs.
  4. Utilize effective communication and problem solving skills pertinent to resolving conflicts.
  5. Apply negotiation strategies in the context of dispute resolution.
  6. Prepare and conduct mediation sessions.
  7. Prepare and conduct an arbitration session.
  8. Evaluate the effectiveness of workplace dispute resolution systems.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Prerequisite(s)
None

Topic Outline

  • Theories of conflict
  • Personal styles of managing conflict
  • Structural conflicts and organizational life
  • Dispute resolution continuum: An overview of dispute resolultion mechanisms
  • Overview of alternative dispute resolution methods
  • Negotiation
  • Mediation
  • Formal dispute resolution systems in organizations: administrative law

Mode of Instruction
This course is delivered online.  This may involve the use of digital materials and/or a text, group discussions, interaction with your instructor, and online activities.

Prescribed Texts
Barsky, Allan Edward (2000).  Conflict resolution for the helping professions.  Brooks/Cole Thompson Learning.


Reference Material
None

Required Supplies
None

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
OR
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online (http://www.senecacollege.ca/academic-policy) or at Seneca's Registrar's Offices.

Modes of Evaluation
Grading is based on the following marking scheme:

Assignment 1 25%
Assignment 2 30%
Participation 20%
Final Exam - Case Study 25%


The final exam must be written at the Test Centre of the College at which you registered.  If you are unable to do so, please make alternative arrangements through the College at which you registered.
 

Expected English Competencies

The ability to communicate in writing is essential for success in all business subjects. All written work must display the following characteristics of clarity and conciseness: 
  • writing is consistent with the rules of English grammar 
  • spelling and punctuation are correct 
  • appropriate vocabulary is used 
  • sentences are structured correctly 
  • main points are supported with specific, relevant examples and reasons
  • work flows logically through supporting statements/paragraphs 
  • work is arranged in correct format (i.e., reports, essays) 
  • layout is attractively displayed.
Up to 10% of the final grade may be deducted on all written work if the above mentioned expected English competencies are not met. 

To be successful in this course, you must complete all course work as specified and achieve an overall grade of 50% or higher. For further information on evaluation and academic standing, see a copy of the Academic Policy available at Seneca registration offices.

Permission to write missed tests or submissions of late assignments will be granted only under extenuating circumstances and with the provision of appropriate documentation such as a medical certificate. 

Assignments are due at the beginning of the class on the dates specified.  Begin your assignments early in anticipation of unforeseen problems that may arise in your work or personal life.  Should extenuating circumstances arise, please contact your instructor immediately, prior to when your assignment is due, so an appropriate course of action be established.  Late assignments may be subject to a penalty of up to 10% per week and will not generally be accepted beyond two sessions after the assignment due date.

The College's Academic Policy will prevail regarding Academic Honesty.

Assignments will be marked on the basis of an appropriate standard of research, content, organizaton of material and presentation.  Assignments are to be grammatically correct and typewritten or prepared by computer.

Students are expected to demonstrate a professional level of communication skills both verbally and in their written work.

Please retain this subject outline document for future educational and/or employment use.


Approved by: Barb Shannon, Fiona Bain-greenwood