ECP141 - Communication Centre Technology

Outline info
Last revision date 2017-11-21 11:33:57.782
Last review date 2017-11-21 11:34:05.529

Subject Title
Communication Centre Technology

Subject Description
Knowledge of technology used in any of today's Emergency Services Communications Centres is imperative in order to enter and dispatch the demands for service from the public in an effective and expedient manner. The primary purpose of this course is to examine the technology that is in used within the centres such as Computer Aided Dispatch (CAD) systems, 9-1-1 systems, radio communication and mapping systems. Students will also develop their keyboarding skills and examine software applications presently used by Emergency Communications Centres.

Credit Status
This is a 911 & Emergency Services Communications Program prescribed credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Describe the traditional telephony technology and demonstrate an understanding of the functions and features of basic and enhanced 9-1-1 systems
2. Demonstrate an understanding of the emerging telephony technology such as Voice over Internet Protocol (VoIP) and identify the challenges it poses for public safety communications
3. Demonstrate an understanding and the ability to use specific technology, such as TTY, mapping systems, 9-1-1 technology and telematics, which will enhance the job performance of an Emergency Service Communicator in an ECC.
4. Demonstrate an understanding of Computer Aided Dispatch (CAD) and its related technologies by examining some of the systems presently used in the communication centres
5. Explain how CAD systems are utilized in an Emergency Communications Centre by assessing their individual functionalities
6. Explain the practice of downtime in an Emergency Communication Centre (ECC), defining the roles of Emergency Communicators and stating why is there a need for recovery.
7. List and describe the terms commonly associated with radio communications
8. List and describe the basic equipment and components of a public safety radio system
9. Demonstrate the mapping skills required for both paper base and computer systems as a communications operator
10. Demonstrate a minimum speed of 40 wpm in keyboarding skills.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Mode of Instruction
You will be exposed to a variety of teaching methods including lectures, discussions, class exercises, independent study small group work, and role playing assignments. Students will also undertake the assigned readings and prepare reports/essays on assigned topics. Students must be active participants in the learning process in order to be successful in meeting the learning outcomes of the course
IMPORTANT:  This is a hybrid subject which means that not all classes are held in person (check your timetable for details).  A portion of the class learning will take place ONLINE.  Please note that hybrid subjects require a high degree of independent learning and time management skills.

Reference Material
Public Safety Telecommunicator I (PST1), Canadian Version, Seventh Edition; APCO Institute, ISBN# 978-1-57927-056-8

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
Quizzes                                        20%
Mid-term test                               30%                          
Application/Assignments         20%   
Final Examination                      30%                        

Approved by: Sandra Noble