ECP240 - EMS Communications Procedures

Outline info
Last revision date 2017-11-21 11:34:22.872
Last review date 2017-11-21 11:34:28.609

Subject Title
EMS Communications Procedures

Subject Description
Emergency Communicators are often the first persons involved with a medical emergency or incident. Questions asked, decisions made and actions taken by them have a profound influence on the speed, effectiveness and safety of the response and affect the quality of on scene patient care. This subject introduces transfer and emergency call reception and protocols, the pre-alert process and requirements of pre-arrival instructions, as well as identifies time regulations and policies governing the collection and assessment of caller information. An introduction to resource management and emergency coverage strategies, assignment of paramedic provider levels and patient distribution rationales are discussed.

Credit Status
This is a 911 & Emergency Services Communications Program prescribed credit course.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Identify the reporting relationships and accountabilities within the operational structure of the Emergency Health Services Branch of the Ministry of Health and Long Term Care, as well as role of the Base Hospital.
  2. Identify the roles and responsibilities of call-takers and dispatchers.
  3. Demonstrate a working knowledge of medical terminology and its use for gathering patient information during the call-taking and dispatching process.
  4. Explain the need for protocol-based call reception and identify the Dispatch Priority Card Index (DPCI) and Medical Priority Dispatch System (MPDS) systems used by a call-taker to establish call priorities.
  5. Apply the policies and procedures for the collection and assessment of call information, and identify the importance of adhering to the Personal Health Information Protection Act (PHIPA).
  6. Demonstrate the ability to provide appropriate caller pre-arrival instructions in an emergency call scenario.
  7. Define the time requirements for notification and monitoring movement of ambulance resources.
  8. Identify the criteria and steps for selecting the most appropriate ambulance for emergency response.
  9. Describe the Air Ambulance system and outline the procedures for requesting air ambulances on scene.
  10. Integrate EMS communications procedures in practical role-play scenarios.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Mode of Instruction
This subject will be taught using a combination of lectures, discussions, independent study, work groups and practical application.

Prescribed Texts
EMS Communications Procedures: Understanding Medical, Pearson ed. custom

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
Mid term:  20%
Final:  20%
Online component: 15%
Quizzes:  15%
Practical:  30%

Important Note: This is a hybrid subject, which means that not all classes are held in person (check your course schedule for details) A portion of the class learning will take place online. Please note that hybrid subjects require a high degree of independent learning and time management skills.

Approved by: Sandra Noble