ESP210 - Communication Skills for Pharma Professionals

Outline info
Last revision date 2018-07-20 12:29:37.491
Last review date 2018-07-20 12:29:55.419

Subject Title
Communication Skills for Pharma Professionals

Subject Description
This course teaches students how to better communicate in the pharma field.  Students will refine their communication skills through practice in a variety of authentic situations.  The focus is to increase both accuracy and fluency to effectively interact with ghe general public and pharmaceutical professionals.  Strategies for writing clear, easily understood documentation, including reports, departmental practices, and e-mail memos are taught. This course also offers a review of grammar and punctuation.

Credit Status
Non credit

Learning Outcomes
Upon successful completion of this subject the student will be able to:

Upon successful completion of this subject the student will be able to:

  1. Write well-organized and sequenced reports and effective e-mail messages.
  1. Read, amend and analyze the following: standard operating practices, industry documentation, departmental policies.
  1. Use appropriate documentation techniques.
  1. Take short concise notes from readings and lectures.
  1. Write various reports using standard English grammar and documentation techniques.
  1. Communicate effectively in spoken English
  1. Effectively plan, structure and organize information for presentation to various audiences.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Topic Outline
1.         Dictionary Skills 
2.         Writing:

  • Steps in the Writing Process
  • Identify audience and select appropriate style and information level
  • Write effective e-mail messages and requests and respond to same. 
  • Write clear, concise instructions and conclusions
  • Write progress reports with effective use of vocabulary and maintain a consistent style.  
  • Gap analysis activities
3.         Reading: 
  • Analysis of materials for audience and writing style.
  • Analysis of user requests to identify problem, request and time lines.
  • Analysis of company/departmental documentation standards and policy guidelines.
  • Analysis, demonstration of understanding of articles.
4.         Grammar/Mechanics: 
  • Sentence length (short sentences, simple/compound/complex).
  • Use of sequential and cause-effect connectors and transitions.
  • Parallel structure (and the use of bullets).
  • Writing instructions in both active and passive voices.
  • Self-directed study of personal grammar trouble spots.
  • Verb tenses: present, present perfect, past, future and progressive tenses.
  • Modals: present and past forms
  • Sentence structure: clauses - dependent & independent, simple and compound sentences
  • Prepositions of place, time and location
  • Definite and Indefinite articles for general and specific use
5.         Sentence Mechanics
  •       Punctuation
  •       Spelling
  •       Capitalization

Mode of Instruction
In this course, the instructor guides students through the writing process by exploring the basic components of various styles of writing.  Students apply the principles of writing and editing in writing exercises, assignments and readings. The instructor also helps students to identify their own grammar weaknesses and to select and apply self-editing strategies to master these weaknesses.  The instructor may use the following teaching modes: 
*          lectures
*          question and answer techniques 
*          classroom discussion 
*          pair/group work 
*          project work

Prescribed Texts

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
Students must get a mark of 60% or higher in order to get a satisfactory grade in this subject. The final grade is based on: 
No final exam is required.   Assignments should be a combination of written and oral activities.  Perhaps pursue a portfolio approach with written assignments.  At least 1 presentation – could be individual or group.

Approved by: Fiona Bain-greenwood