IFT102 - Quality Management in Food Manufacturing

Outline info
Semester
School
Last revision date 2017-05-29 00:41:17.931
Last review date 2017-07-17 00:16:32.787


Subject Title
Quality Management in Food Manufacturing

Subject Description
The focus of this subject is on quality management principles applied to food manufacturing /processing. Students explore the importance of quality, the related costs and benefits, as well as the many aspects of a complete and effective quality management approach. Topics include risk analysis, cost of quality, quality standards, quality tools, customer satisfaction, supplier relationships, continuous improvement and quality audits. (Lecture only)

Credit Status
One credit toward the Industrial Food Technology Advanced Certificate Program

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Describe the need for and benefits of an integrated and complete quality management approach in food manufacturing/processing

2. Discuss the importance of and ways to achieve a quality focus within the culture of the organization.

3. Apply principles and procedures of quality improvement.

4. Contribute to the development of quality management and quality improvement plans

5. Discuss the use of essential tools, procedures and problem-solving  for quality management.

6. Manage the quality aspects of supplier relationships

7. Manage third party quality audits by anticipating them and following up

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Prerequisite(s)
None

Topic Outline
A Quality Management Approach

Quality defined
Measuring quality
Impact of quality
Causes and impact of poor quality
Cost of quality
Achieving a culture of quality
The importance of decision-making in the management approach

Quality Assurance vs. Quality Control
Definitions: Quality Assurance and Quality Control
Addressing QA and QC in a quality management approach
 
Root Cause Analysis

Risk analysis 
Risk assessment
Risk analysis

Quality standards
Defining quality standards
Gap analysis
Training on and monitoring quality standards

Quality Audits
Anticipating
Managing
Followup

Quality improvement plan
Need for continuous improvement
Problem identification and goal setting
Teamwork
Communications

Customer Needs
Determining customer needs
Handling quality complaints
Achieving customer satisfaction

Implementing a Quality Management program
Product-specific
Policies and procedures
Tools
Organizational culture

Supplier Relationships
Managing quality
Documentation requirements
 

Mode of Instruction
Lectures and group discussion

Prescribed Texts
None

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
OR
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online (http://www.senecacollege.ca/academic-policy) or at Seneca's Registrar's Offices.


Modes of Evaluation
Term Work and Final Exam

  • Students must pass the exam to pass the subject.
  • Students who pass the term but fail the final exam may, at the discretion of the Promotion Committee, be granted a supplemental exam, the maximum achievable grade for which is D.

Assignments
  • Assignments are due at the beginning of the class on which they are due.
  • A late penalty of 10% per day is assessed for late assignments, including those not handed in at the beginning of class when due.
  • Material will not be accepted after one week following the due date and/or when the marked material is returned to students, whichever comes first.
  • Assignments are to be prepared by computer.

Absenteeism and Exams
  • Students should be aware that absenteeism almost guarantees an inability to achieve satisfactory grades.
  • Students who are absent for an examination due to an emergency (e.g., motor vehicle accident, hospitalization or death in the family) may provide official documentation within five days of the missed exam and be provided a deferred exam at a later date.  Official documentation includes a death notice or an original doctor’s certificate identifying the date, length of time expected absence and the specific reason for the absence.  Examinations missed without official documentation and approval result in a grade of zero.
  • There are no deferred options for missed tests.  The value of missed tests, at the discretion of the Faculty, will be added to other evaluation components

English Proficiency
  • All written work should demonstrate the following characteristics for clarity and conciseness:
-writing is consistent with the rules of English grammar
-spelling and punctuation are correct
-sentences are structured correctly
-main ideas are supported with specific, relevant examples and reasons
-work flows logically through supporting statements/paragraphs
-work is arranged in correct format (e.g., as a report, essay)
-up to 10% of the final grade may be deducted on all work if the above English competencies are not met.

Format for Assignments
  • Students must use the standard, APA style for quoting sources.   Help is available at:  http://library.senecacollege.ca

LAB COURSES
Laboratory Attendance

The laboratory component is essential and therefore it is strongly recommended  that you attend all labs.  Any missed labs must be supported with a legal document with three days of the lab.  Any student who fails to attend 2 scheduled laboratory classes for a 7 week subject and more than 3 laboratory classes for a 14 week subject will not pass the subject.    

Laboratory Safety
Students are required to review and understand the safety procedures and guidelines outlined on the first class and sign the sheet to this effect before beginning work in the laboratory.  Students must also wear a lab coat and safety glasses when conducting experiments.
A student who arrives without the proper safety equipment will not be permitted to participant in the lab but will be asked to leave the class.  The student will receive no grade for the lab missed.

Grading is based on the following marking scheme:
In class activity or project  30%
Quizzes (2 x 15% each) 30%
Final Exam 40%

MINIMUM PERFORMANCE FOR GRADUATION
No student will be eligible to graduate with a Seneca College certificate or diploma if, in more than 30% of the subjects required for graduation, the student has received a "D" grade.

Other Evaluation Considerations
The student is expected to comply with the Safety Rules for working in the laboratory, sign the safety contract, and WILL NOT UNDER ANY CIRCUMSTANCES WEAR CONTACT LENSES in the laboratory.  The student will know where all safety equipment is located in the laboratory and will be familiar with WHMIS concepts and signage.

PLEASE RETAIN THIS SUBJECT OUTLINE FOR POSSIBLE FUTURE USE IN SUPPORT OF CREDIT APPLICATIONS AT OTHER EDUCATIONAL INSTITUTIONS

Approved by: Denis Gravelle