LAS111 - Interpersonal Relations and Conflict Management

Outline info
Last revision date 2018-03-09 15:03:23.102
Last review date 2018-03-12 00:15:00.32

Subject Title
Interpersonal Relations and Conflict Management

Subject Description
In this introductory-level course, students learn to apply knowledge from interpersonal relations and group dynamics to working with others as well as on a team. Emphasis will be placed on utilizing effective communication skills with individuals and groups. Group cohesiveness and effective group decision making will be discussed.

Credit Status
One credit toward the Investigative Sciences and Police Studies Certificate program

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Define Interpersonal Communication.
2. Assess Self-Concept.
3. Explain Perception.
4. Express Emotions Effectively.
5. Integrate Verbal and Nonverbal Communication.
6. Recognize and Avoid Obstacles to Effective Listening.
7. Create and Sustain Healthy Communication Climates.
8. Analyse and Manage Conflict Productively.
9. Evaluate and Apply Various Conflict Resolution Strategies.

Generic Skills Learning Outcomes

1. Communicate clearly, concisely, and correctly in the written, spoken, and visual form that fulfills the purpose and meets the needs of audiences.
2. Reframe information, ideas, and concepts using the narrative, visual, numerical, and symbolic representations which demonstrate understanding.
3. Apply a wide variety of mathematical techniques with the degree of accuracy required to solve problems and make decisions.
4. Use a variety of computer hardware and software and other technological tools appropriate and necessary to the performance of tasks.
5. Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.
6. Evaluate her or his own thinking throughout the steps and processes used in problem solving and decision making.
7. Collect, analyze, and organize relevant and necessary information from a variety of sources.
8. Evaluate the validity of arguments based on qualitative and quantitative information in order to accept or challenge the findings of others.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.


Mode of Instruction
Online:  All class work is completed in a fully online environment.  Students do not attend any classes on campus; however, the final exam must be written in-person at the Test Centre of the College at which you registered. . If you are unable to do so, please make alternative arrangements through the College at which you registered. 

Students interested in pursuing online studies must have strong time management skills and regular access to a home or office computer with an Internet connection and web access.

The online delivery of this subject may involve the use of digital materials and/or a text, group discussion, interaction with your instructor, and online activities.

Prescribed Texts

Interpersonal & Group Skills for Law Enforcement
Author Terri M. Geerinck
Publisher Pearson Education
Edition 2nd
ISBN 9780131744684

Reference Material

Required Supplies
High Speed Internet Access is recommended.

Promotion Policy

Grading Policy
A+90%  to  100%
A80%  to  89%
B+75%  to  79%
B70%  to  74%
C+65%  to  69%
C60%  to  64%
D+55%  to  59%
D50%  to  54%
F0%    to  49% (Not a Pass)

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation

Grading Scheme:   Online
Discussion Board Postings 20%
Assignments 40%
Case Studies (2) 10%
Final Exam 30%
For further information on evaluation and academic standing, please refer to the Seneca College Academic Policy

Student Success

Please access the course every week (or more) and keep up with assigned readings. Make sure you participate in online discussions and hand in any assigned work on time. Following these suggestions will increase your chances of success.


Approved by: Sandra Noble