LAW210 - Interpersonal Relations and Conflict Management

Outline info
Last revision date 2018-07-20 13:47:12.318
Last review date 2018-07-20 13:47:22.662

Subject Title
Interpersonal Relations and Conflict Management

Subject Description
This course is an introduction to the basic concepts, theories and practices involved in effective interpersonal relations and conflict management. We will explore the theoretical and practical aspects of this discipline. Our goal will be to enable students to become more understanding, sensitive, skilful and self-assured in dealing with the many difficult interpersonal situations that they will encounter, both personally and professionally. The course will also serve to familiarize students with the expanding area of Alternative Dispute Resolution (ADR).

Credit Status
This is a Police Foundations prescribed credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.     Define interpersonal communication.
2.     Assess self-concept.
3.     Explain perception.
4.     Express emotions effectively.
5.     Integrate verbal and nonverbal communication.
6.     Recognize and avoid obstacles to effective listening.
7.     Create and sustain healthy communication climates.
8      Analyze and manage conflict productively.
9.     Evaluate and apply various conflict resolution strategies.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Topic Outline
Students  will  be required to read selections from the textbooks given and seek out and read material found on the Internet.  Your professor will provide key search terms.  Additional readings will be recommended.

Mode of Instruction
You will be exposed to a variety of teaching methods including lectures, discussions, class exercises, small group work, role-play assignments and various autonomous learning modalities.  Students will also undertake the assigned readings and prepare reports/essays on assigned topics. Students must be active participants in the learning process in order to be successful in meeting the learning outcomes of the course.

Prescribed Texts
Adler, Ronald B. et al.  Interplay the process of interpersonal communication 4th Canadian Ed.
By Ronald B. Adler, Toronto: Oxford University Press, ISBN# 9780199009626

Other recommended readings for all professors include, but are not limited to:
Beebe, Steven A. et al. Interpersonal communication: relating to others 3rd Canadian Ed. Toronto: Pearson, 1996.
Wood, Julia and Ann Schweitzer, Everyday Encounters 3rd Canadian Ed. Toronto: Thomson, 2006.

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
All assignments and tests are to be completed and submitted on the date and at the time specified by the professor.  Failure to do so will result in an "F" grade on the test or assignment.
Students not completing a test or assignment offering an explanation acceptable to the professor MAY be given an opportunity to make the omission up at a later date at the Professor's discretion. 
The proper use of English is a component of the evaluation for this subject.  It should in no way seem unfair that students about to graduate from this college be expected to have a serious command of the English language. Visit the library website for style, citation methods and potential peer tutoring.. 
Returned assignments should be retained by the student in the event of any grade discrepancy.

Assignments: 50% 
Midterm Exam: 20%
Final Exam: 30%

Approved by: Sandra Noble