LDS504 - Managing Performance

Outline info
Semester
School
Last revision date 2017-11-21 11:53:04.929
Last review date 2017-11-21 11:53:14.08


Subject Title
Managing Performance

Subject Description
This subject will focus on performance analysis, counseling, constructive feedback, conflict resolution, performance management systems and overall strategies for performance management.

Credit Status
One full credit toward a Seneca College Certificate in the Leadership Development Series.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Explain employee motivation in order to determine methods for motivating employees.
2. Explain performance management including the advantages and disadvantages of a performance management system.
3. Identify performance management issues in order to develop strategies to address these issues.
4. Assess the business operations and strategies in order to identify where performance improvements are needed.
5. Provide coaching for performance management issues in order to bring the discussion to a positive conclusion.
6. Explain how leaders can implement performance management strategies into day-to-day operations and employee development.
7. Demonstrate leadership skills when dealing with performance management situations.
8. Implement performance management strategies to deal with performance issues.
9. Complete a performance management interview including documentation of the outcomes.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Prerequisite(s)
None.

Topic Outline

  • Performance Management
  • Performance Management Systems
  • Criteria for successful Performance Management Systems
  • Goals, objectives and tasks
  • Measuring outcomes
  • Counseling
  • Coaching
  • Conflict
  • Feedback
  • Skills Assessment
  • Assessing for performance deficiencies
  • Performance expectations
  • Reassessment
  • Measuring outcomes
  • Evaluation
  • Establishing goals
  • Interventions and training programs
  • Programs
  • Monitoring criteria
  • Performance appraisals
  • Performance Management Strategies

Mode of Instruction
Online
A combination of teaching methods will be utilized which may include case studies, discussions, group and individual work.

Prescribed Texts
Online
Leadership Development Series course materials.

Reference Material
None.

Required Supplies
None.

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
OR
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online (http://www.senecacollege.ca/academic-policy) or at Seneca's Registrar's Offices.


Modes of Evaluation
Assignments are due on the dates specified. Should extenuating circumstances arise, please contact your instructor immediately, prior to when your assignment is due, so an appropriate course of action can be established. Late assignments may be subject to a penalty of up to 10% per week and will not generally be accepted beyond two weeks after the assignment due date.

In cases of cheating or plagiarism, the College Academic Policy will prevail.  Please ensure that all assignments and reports are properly documented.

Students are referred to the following web site for the Seneca College Library MLA Style Guides, Academic Honesty Policy and Copyright guidelines:  

http:/senecacollege.ca/library

Dates for evaluations are specified in the weekly schedule addendum to this outline. The evaluation process may include, but is not limited to, tests, exams, assignments or presentations. Any absences or missed submissions due to medical or other reasons must be supported by medical or other appropriate documentation within one (1) week of the due date. The faculty and program area must be notified immediately in the even of a missed evaluation. Upon acceptance of the documentation, the weighting of the missed deliverable will normally be applied to the final exam.

English Competency:

The ability to communicate effectively is essential for success in business. Therefore, you must demonstrate English competency in this course in both oral and written work. Ensure your written work includes correct sentence structure, spelling and punctuation. Always spell check, edit and proofread your work.

Students must achieve an overall grade of 60% in order to pass the course.

Grading is based on the following marking scheme:

Online

Discussion Assignments (3) 15%
Conflict Resolution Assignment 10%
Case studies (2) 20%
Project 25%
Final Exam 30%
Total 100%


Please retain this course outline document for future educational and/or employment use. 


Program Coordinator
Keith Chapin

Approved by: Jeff McCarthy