LEG301 - Office Procedures

Outline info
Last revision date 2017-11-16 11:16:27.303
Last review date 2017-11-16 11:16:27.304

Subject Title
Office Procedures

Subject Description

This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management.

Credit Status
This is a credit course applicable towards the Legal Assistant Certificate Program offered through the Faculty of Continuing Education and Training.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Identify and demonstrate some of the skills, attitudes and traits of an administrative assistant.

2. Define and interpret the evolving role of the administrative assistant and distinguish the necessary tools required to succeed in the changing office environment.

3. Examine today’s working environment and analyze the importance of effective teamwork.

4. Categorize the principles of ergonomics, ethics and stress management.

5. Recognize and demonstrate different computer application software including electronic mail and the internet.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Topic Outline

  1. Entering the workforce and becoming a professional
  2. Managing and organizing yourself
  3. Conflict resolution
  4. Working ethically
  5. Mastering technology
  6. Improving communication skills
  7. Creating and  preparing business documents
  8. Developing effective presentations
  9. Using telecommunications and workplace collaboration tools
  10. Handling mail and reprographics
  11. Managing records
  12. Developing customer focus
  13. Planning and organizing meetings and other event planning
  14. Arranging Business travel
  15. Seeking employment
  16. Becoming a virtual assistant

Prescribed Texts

The Administrative Professional, Procedures and Skills, Patsy Fulton-Calkins, 3rd Can. Edition (effective Summer 2016).

ISNB: 9780176775582

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online (http://www.senecacollege.ca/academic-policy) or at Seneca's Registrar's Offices.

Modes of Evaluation
Assignments- 55%
Mid-Term (online)  - 15%
Final Test (online) - 20%
Participation - 10%

Students must attain a grade of at least 50% to pass the course.

Approved by: Sandra Noble