MCT111 - A+ Hardware Essentials

Outline info
Last revision date 2018-07-20 11:58:20.129
Last review date 2018-07-20 11:58:29.329

Subject Title
A+ Hardware Essentials

Subject Description
This course prepares students for careers in the computer support service field. Emphasis is on IBM and IBM-type personal computers (PCs). Students gain a greater understanding of typical PC components and their relationship to the computer's operating system and peripherals. Students will gain hands-on experience in diagnosis and troubleshooting, which helps prepare them to service PCs and related equipment. This course will assist students in preparing for the A+ hardware certification exam. Students are required to book their own certification exam date with CompTIA. Certification exams are an additional cost.

Credit Status
1 full credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.      Work safety within a PC managing risks associated with static electricity and power to industry accepted standards
2.      Describe tools commonly used in the computer industry by PC repair technicians
3.      Describe computer components found in a PC according to functionality and compatibilities
4.      Disassemble and reassemble a PC using appropriate industry practices
5.      Configure various peripheral I/O and storage devices according to industry standards
6.      Troubleshoot typical hardware problems associated with a standalone client PC using accepted industry procedures
7.      Identify unique concerns when dealing with notebooks and other portable devices within a small to medium business environment according to industry standards

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.


Topic Outline

  • First Look at Computer Parts and Tools
  • Working Inside a Computer
  • All About Motherboards.
  • Supporting Processors and Upgrading Memory
  • Supporting Hard Drives
  • Supporting I/O and Storage Devices
  • Satisfying Customer Needs
  • Troubleshooting Hardware Problems
  • Supporting Notebooks.
  • Supporting Printers

Mode of Instruction
This course is offered online.  This may involve the use of digital materials and/or a text, group discussions, interaction with your instructor and online activities.
Distant Learning students please refer to addendum. 
It is the student's responsibility to save documents, articles and notes that the instructor has provided online or in class. Students will not be able to access anything posted as of the last day of the student’s class.

Prescribed Texts
A+ Guide to IT Technical Support (Hardware and Software) 9th edition
Author:  Jean Andrews
ISBN 13:  9781305266438
ISBN 10:  1305266439
Publisher:  Nelson
No substitute.

Electronic LabSim to be purchased online. 
*Instructor will provide students with purchasing information within Week 1 of the course. Approximate cost single item LabSim is $89 + tax OR Bundle cost for two A+ courses is $125 + tax

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
Evaluation Criteria:

Self Test Questions 24%
Labs 21%
Quizzes 10%
Tests 20%
Final Exam - online proctored to be written at registered college  25%

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