PAL120 - Palliative Care Communications

Outline info
Last revision date 2018-07-13 14:32:44.772
Last review date 2018-07-13 14:32:44.774

Subject Title
Palliative Care Communications

Subject Description
This course will focus on communication with the terminally ill patient and their families. Topics include: basic process and steps of effective communication, factors influencing personal and cultural attitudes in communication, identifying basic verbal and non-verbal communication, techniques used to establish a trusting relationship and how to identify ineffective communication.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1.Explain the basic process and steps of effective communication.
2.Identify basic verbal and nonverbal communication.
3. Identify  results of ineffective communication.
4. Demonstrate effective communication techniques with the terminally ill, their families and significant others in a variety of situations.
5. Demonstrate multicultural knowledge and an appreciation of the client, family, and significant others values and beliefs.
6. Apply basic techniques of communication used to establish a trusting relationship.
7.Compare influencing factors of personal and cultural attitudes in communication.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Use a variety of thinking skills to anticipate and solve problems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Topic Outline

  • Comunication in Palliative Care
  • Listening Skills
  • Verbal and non-verbal communication
  • Interpersonal communication
  • Barriers to communication
  • End of life communication
  • Communication with children

Mode of Instruction
This subject is delivered online. This may involve the use of digital materials and/or a text, group discussions, interaction with your instructor and online activities.

Prescribed Texts
None required.

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
Grading is based on the following marking scheme:

Student Profile 5%
Assignment #1 15%
Assignment #2 15%
Assignment #3 25%
Assignment #4 20%
Portfolio Discussion Responses 20%

Approved by: Lisa Harfield