PFT840 - A Practical Approach to QA System Design/Managemnt

Outline info
Last revision date 2018-07-20 11:49:38.97
Last review date 2018-07-20 11:49:46.891

Subject Title
A Practical Approach to QA System Design/Managemnt

Subject Description
This subject describes the role and responsibilities of the Quality Assurance department in a pharmaceutical company. It focuses on the design of proper quality control/quality assurance systems to ensure the manufacturing of safe products and also to satisfy regulatory authorities. Management of the quality assurance systems to provide sufficient and adequate records on all testing, distribution and all other procedures that must be in place is emphasized. (Lectures only)

Credit Status
One credit toward the Industrial Pharmaceutical Technology Certificate Program

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Identify the importance of quality assurance systems.

2. Demonstrate understanding of the design and management of quality assurance systems.

3. Implement sections of the cGMP such as inspection, training, SOPs and documentation, handling complaint investigation and recall, as well as returned merchandise and rework.

4. Apply selected topics in the pharmaceutical industry as a practical approach for compliance.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.


Topic Outline
Introduction to  Quality

  • What is quality?
  • Difference between QA and QC

Legal Background
  • History of drug legislation
  • Mechanics of drug legislation
  • "The 4 Pillars"
  • GMP

Standard Operating Procedures
  • Structure of  SOPs
  • Problems of  SOPs
  • SOP writing

QC  and GLP
  • The role of QC
  • Laboratories, chemistry and micro
  • GLP

  • Introduction to validation
  • Systems validation
  • Equipment validation
  • Process validation
  • Cleaning validation
  • Analytical validation
  • Computer validation
  • Sterile products validation

"When things go wrong"
  • Complaints
  • Recalls
  • Out-of-spec results
  • Returns
  • Rework and reprocessing

Stability Studies
  • Legal requirements
  • QA's role

Managing, Training and Communicating
  • QA's role in management
  • Interpersonal and communication techniques
  • Training skills and techniques

Audits and Inspection
  • Supplier inspections
  • Contact facility inspections
  • Self-Inspections
  • Regulatory and pre-approval inspections
  • Handling an inspection

Alternative Systems
  • ISO system
  • ICH and MRAs

Mode of Instruction

  • Lectures and facilitation
  • Case study / group discussion and assignments

Prescribed Texts

  • Handouts will be given to cover most topics.

Reference Material

  • Good Manufacturing Practices  online
  • Juran On Quality By Design - J.M. Juran, 1992
  • Total Quality Management by Stephen George & Arnold Weimerskirch, 1994
  • HPB - Information Letter, Product Recall Procedure, 1984
  • Laboratory Activities, Quality Assurance Program H42-2/26-1990
  • Pharmaceutical Dosage Forms and Drug Delivery Systems, H.C. Ansel, 1995

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation

  • Assignments are due at the beginning of the class on which they are due.
  • A late penalty of 10% per day is assessed for late assignments, including those not handed in at the beginning of class when due.
  • Material will not be accepted after one week following the due date and/or when the marked material is returned to students, whichever comes first.
  • Assignments are to be prepared by computer.

Absenteeism and Exams
  • Students should be aware that absenteeism almost guarantees an inability to achieve satisfactory grades.
  • Students who are absent for an examination due to an emergency (e.g., motor vehicle accident, hospitalization or death in the family) may provide official documentation within five days of the missed exam and be provided a deferred exam at a later date.  Official documentation includes a death notice or an original doctor’s certificate identifying the date, length of time expected absence and the specific reason for the absence.  Examinations missed without official documentation and approval result in a grade of zero.
  • There are no deferred options for missed tests.  The value of missed tests, at the discretion of the Faculty, will be added to other evaluation components

English Proficiency
  • All written work should demonstrate the following characteristics for clarity and conciseness:
-writing is consistent with the rules of English grammar
-spelling and punctuation are correct
-sentences are structured correctly
-main ideas are supported with specific, relevant examples and reasons
-work flows logically through supporting statements/paragraphs
-work is arranged in correct format (e.g., as a report, essay)
-up to 10% of the final grade may be deducted on all work if the above English competencies are not met.

Format for Assignments
  • Students must use the standard, APA style for quoting sources.   Help is available at:

Laboratory Attendance

The laboratory component is essential and therefore it is strongly recommended  that you attend all labs.  Any missed labs must be supported with a legal document with three days of the lab.  Any student who fails to attend 2 scheduled laboratory classes for a 7 week subject and more than 3 laboratory classes for a 14 week subject will not pass the subject.    

Laboratory Safety
Students are required to review and understand the safety procedures and guidelines outlined on the first class and sign the sheet to this effect before beginning work in the laboratory.  Students must also wear a lab coat and safety glasses when conducting experiments.
A student who arrives without the proper safety equipment will not be permitted to participant in the lab but will be asked to leave the class.  The student will receive no grade for the lab missed.

Grading is based on the following marking scheme:
Quiz 10%
Assignment 20%
Case Study 10%
Mid-term exam 20%
Final Exam  40%
Other Evaluation Considerations
The student is expected to comply with the Safety Rules for working in the laboratory, sign the safety contract, and WILL NOT UNDER ANY CIRCUMSTANCES WEAR CONTACT LENSES in the laboratory.  The student will know where all safety equipment is located in the laboratory and will be familiar with WHMIS concepts and signage.


Approved by: Denis Gravelle