PIM106 - Principles of Managing Operations

Outline info
Last revision date 2018-07-20 12:26:15.515
Last review date 2018-07-20 12:26:26.07

Subject Title
Principles of Managing Operations

Subject Description
This course provides students an understanding of processes and operations, the function of project management, product and process design, quality management, process improvement and organizatioanl mangement and performance. 

Credit Status
One credit toward the Principles of Operations Management (POM) Diploma provided by the Association for Operations Management (APICS)

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Discuss the mechanisms by which enterprises transform capital, material, labour, and information into the products and services desired by the marketplace.
  2. Describe project management and planning tools used when working with projects.
  3. Interpret the basic concepts product and process design and development.
  4. Apply the concept of  total quality management (TQM) entails to improve quality.
  5. Discuss statistical quality control (SQC) and basic inspection and sampling techniques.
  6. Describe tools and techniques associated with process improvement.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

No formal prerequisite required.

Subject does involve some quantitative content, so knowledge of basic formulae and their manipulation is an asset. 

Topic Outline

  • Operations and Processes
  • Operations Management Foundations
  • Organizational Management and Performance
  • Process Improvement and Performance
  • Process Layout Strategies
  • Product Design and development
  • Project Management
  • Statistical Process Control
  • Total Quality Management

Mode of Instruction
Lectures, exercises, reading assignments, group work and case studies.

Prescribed Texts

  • Introduction to Materials Management, 7th Edition; J.R. Tony Arnold, Stephen N. Chapman, Lloyd M. Clive; Publisher:  Prentice Hall ISBN 9780131376700

Reference Material

  • Manufacturing Planning and Control for Supply Chain Management, 6th Edition Robert F. Jacobs, William L. Berry, D. Clay Whybark, and Thomas E. Vollmann; Publisher:  McGraw-Hill 2011
  • Juran’s Quality Planning and Analysis for Enterprise Quality, 5th edition; Frank Gryna, Richard C. H. Chua, and Joseph A. De Feo; Publisher McGraw-Hill 2007
  • Lean Production Simplified, 2nd Edition; Pascal Denis; New York: Productivity Press, 2007  ISBN 1-56327-262-8
  • APICS Dictionary, 13th Edition ISBN – 1-55822-123-9

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online (http://www.senecacollege.ca/academic-policy) or at Seneca's Registrar's Offices.

Modes of Evaluation
To attain a passing grade for the subject, a student must complete and obtain a passing grade on all combined assignments and tests (term work) and also a passing grade on the final exam. For further information on evaluation and academic standing, see a copy of Academic Policy.

Grading is based on the following marking scheme:

The passing grade for APICS is 60% overall.  The final mark is based on:

Weekly performance checks, written assignments and participation 40%
Mid-term test (1 hour) 20%
Final exam (2 hours) 40%

The performance checks each consist of ten multiple- choice questions. The mid-term test consists of forty multiple -choice questions and the final examination of sixty multiple-choice questions.

Student evaluation includes weekly performance checks of class work, readings, homework, midterm test, final examination and case studies. Students should be prepared to perform at least three hours per week of homework to review session material, prepare for weekly performance  checks, complete assignments and review assigned readings.

Exams are marked by APICS and the grades are submitted to Seneca as a SAT or UNSAT recorded on student’s transcript. Allow 4 to 6 weeks to receive your grade.

Approved by: Denis Gravelle, Sharon Estok