PMC104 - Operations and Process Management

Outline info
Last revision date 2018-07-20 11:52:58.168
Last review date 2018-07-20 11:53:11.331

Subject Title
Operations and Process Management

Subject Description
Operations and process management concerns the management of the direct resources and value-added activities that transform inputs (e.g., material, labour, capital, energy and skills) into outputs (goods and services). The aim of this module is to introduce the student to the fundamental concepts of operations management from a general management perspective. Tactical and strategic operations will be addressed. Operations design and management will be examined from the perspective of achieving the organization's goals.

Credit Status
This subject is the fourth of eight modules required by PMAC for the Strategic Supply Chain Management Leadership Program toward the CPP (Certified Professional Purchaser) designation.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Analyze, discuss and present case reports.
2. Understand the nature of operations management in making tactical and strategic decisions for the organization.
3. Identify and discuss operations transformation processes and relate them to operational conditions such as stage in the product life cycle.
4. Explain the relationships between process flow, capacity, bottlenecks, variability, leadtime and inventory.
5. Apply appropriate tools to solve product and service quality problems, and process improvement problems.
6. Explain the basic elements of a lean production system (e.g., the Toyota Production System), and value-added activity, and elimination of waste in the system.
7. Explain the project planning process, develop the work breakdown structure and network (and associated critical path) for a project, and use this to solve project-related problems.
8. Discuss issues concerning the process of new product development, including the management of the prototyping and innovation process.
9. Apply operations strategy, in the context of operational capabilities, philosophies of operations, performance frontiers, competitive position, capacity strategies, and operations improvement strategies.
10. Evaluate operations management at the student's organization.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.


Topic Outline

  • Introduction to Operations and Transformation Systems
  • Capacity, Process Flow and Bottlenecks I and II
  • Quality I and II
  • Lean Production / Toyota Production System
  • Project Management
  • New Product Development
  • Operations Strategy I - Introduction
  • Operations Strategy II - Developing Operational Capabilities
  • Operations Strategy III - Capacity Strategy
  • Operations Strategy IV - Operations Improvement

Mode of Instruction
Highly participatory using case studies, small and large group discussions, and lecture. 

Prescribed Texts
A Candidate Manual and a Readings Manual are to be purchased for this module - downloaded by the students at the beginning of the semester.  Students are directed to the following link to purchase the materials:

Reference Material

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
The evaluation criteria are set by SCMAO.  Please refer to their standards by contacting 416-977-7566 ext. 2149. 

Students must obtain a 60% average for course work, and achieve a minimum grade of 60% on the final exam to successfully complete the course.

Students are referred to the following website for Seneca College Library style guides, Academic Honesty Policy and Copyright guidelines:   http:/

For further information on evaluation and academic standing, see a copy of the Academic Policy, available online ( or at Seneca’s Registrar’s Offices.

Grading is based on the following marking scheme:    

In-class Discussions 10%
Individual Exercises (3) 15%
Individual Case Reports (3) 30%
Group Exercises (4) 20%
Final Exam 25%

Please retain this course outline document for future educational and/or employment use.

Program Manager:
Emiliano Introcaso

Approved by: Academic Program Manager Emiliano Introcaso