PMC105 - Knowledge Management

Outline info
Last revision date 2018-07-20 11:52:58.667
Last review date 2018-07-20 11:53:11.863

Subject Title
Knowledge Management

Subject Description
Knowledge management is the effective management of an organization's knowledge processes to achieve the organization's goals. The organization's knowledge processes are: active gathering, active dissemination, and active application of knowledge. This subject develops both the technical and behavioural aspects of knowledge management.

Credit Status
This subject is the fifth of eight modules required by the Supply Chain Management Association of Ontario - SCMAO (formerly OIPMAC) for the Strategic Supply Chain Management Leadership Program toward the CPP (Certified Professional Purchaser) designation.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Analyze, discuss and present case reports.
2. Demonstrate an understanding and apply the basic concepts of knowledge management.
3. Demonstrate an understanding of the advantages and disadvantages of knowledge management systems, and the obstacles to implementing them.
4. Develop plans to establish information security and to address privacy concerns.
5. Demonstrate an understanding of and apply information ethics to the organization.
6. Specify the processes and layers of a knowledge management system.
7. Recommend knowledge management technologies and applications that can add value to the organization.
8. Develop a knowledge management strategy for the organization.
9. Evaluate the quality of the knowledge in a knowledge management system.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.


Topic Outline
This course consists of seven sessions:  six 3-hour sessions, and one exam in session 7, 4 hours in length.  The module objectives are covered in sessions one to six and the module ending examination is administered during session seven.  Topics covered include:

  • Introduction to Knowledge Management.
  • Knowledge Management Process.
  • Information Technology and Knowledge Management.
  • Information Security.
  • Information Quality, Sharing and Overload.
  • Knowledge Transfer and Knowledge Workers. 

Mode of Instruction
Highly participatory using case studies, small and large group discussions, and lecture.

Prescribed Texts
A Candidate Manual and a Readings Manual are to be purchased for this module - downloaded by the students at the beginning of the semester.  Students are directed to the following link to purchase the materials:

Reference Material

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
The evaluation criteria are set by SCMAO.  Please refer to their standards by contacting 416-977-7566 ext. 2149. 

Students must obtain a 60% average for course work, and achieve a minimum grade of 60% on the final exam to successfully complete the course.

Students are referred to the following website for Seneca College Library style guides, Academic Honesty Policy and Copyright guidelines:   http:/

For further information on evaluation and academic standing, see a copy of the Academic Policy, available online ( or at Seneca’s Registrar’s Offices.

Grading is based on the following marking scheme:    

In-class Discussions 15%
Individual Exercises (1) 10%
Individual Case Reports (1) 15%
Group Case Summaries (2) 10%
Group Technology Presentation 25%
Final Exam 25

Please retain this course outline document for future educational and/or employment use.

Program Manager:
Emiliano Introcaso

Approved by: Academic Program Manager Emiliano Introcaso