PMC108 - SCM - Services, Capital Goods and Major Projects

Outline info
Last revision date 2018-07-20 11:53:00.285
Last review date 2018-07-20 11:53:13.676

Subject Title
SCM - Services, Capital Goods and Major Projects

Subject Description
Service sector supply chains can differ significantly from those that have a product focus. This subject looks at managing demand and capacity, and services spend analysis with a view to crafting or enhancing a services purchasing strategy. This includes an examination of the complex issues in developing and maintaining a Statement of Work (SOW) and a Service Level Agreement (SLA). The subject also places a special focus on the differentiating factors involved with investing in capital goods and undertaking procurement for major projects.

Credit Status
This subject is the eighth of eight modules required by the Supply Chain Management Association of Ontario (SCMAO) (formerly PMAC) for the Strategic Supply Chain Management Leadership Program toward the CPP (Certified Professional Purchaser) designation.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Describe the unique characteristics of services, and how they differ from manufactured goods.
2. Map and define a services supply chain with reference to consumer logistics.
3. Understand the unique perspective of supply chains in the retail sector.
4. Describe IT technologies used in the retail/wholesale sectors.
5. Understand the strategic importance of demand, capacity and yield management.
6. Describe collaborative planning, forecasting and replenishment.
7. Describe the differences and similarities in the capital equipment acquisition process relative to normal operating goods.
8. Perform basic capital equipment investment analysis.
9. Understand the process of project management for large projects, and the impact on the supply chain.
10. Describe issues related to asset disposal and asset recovery.
11. Develop a green supply chain strategy.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.


Topic Outline
This course consists of seven sessions:  six 3-hour sessions, and one exam in session 7, 4 hours in length.  The module objectives are covered in sessions one to six and the module ending examination is administered during session seven.  Topics covered include:

  • Services and Supply Chain Management
  • Retail and Wholesale
  • Services Strategy
  • Capital Goods and Equipment
  • Major projects
  • Disposal and Sustainability

Mode of Instruction
Highly participatory using case studies, small and large group discussions, and lecture.  

Prescribed Texts
A Candidate Manual and a Readings Manual are to be purchased for this module - downloaded by the students at the beginning of the semester.  Students are directed to the following link to purchase the materials:

Reference Material

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
The evaluation criteria are set by SCMAO.  Please refer to their standards by contacting 416-977-7566 ext. 2149. 

Students must obtain a 60% average for course work, and achieve a minimum grade of 60% on the final exam to successfully complete the course.

Students are referred to the following website for Seneca College Library style guides, Academic Honesty Policy and Copyright guidelines:   http:/

For further information on evaluation and academic standing, see a copy of the Academic Policy, available online ( or at Seneca’s Registrar’s Offices.

Grading is based on the following marking scheme:    

Individual Exercise 10%
Individual Case Report 20%
Individual In-class Discussions 15%
Group Exercise 10%
Group Case Report 20%
Final Exam 25%

Please retain this course outline document for future educational and/or employment use.

Program Manager:
Emiliano Introcaso

Approved by: Academic Program Manager Emiliano Introcaso