PMP202 - Managing Project Quality and Risk

Outline info
Semester
School
Last revision date 2017-05-29 00:28:40.988
Last review date 2017-07-17 00:15:20.223


Subject Title
Managing Project Quality and Risk

Subject Description
This subject illustrates practical measures and techniques for integrating quality and risk deliberations into all project management processes to ensure fulfilling the expectations, needs, and requirements of both internal and external stakeholders. Participants will learn how to manage project quality and risk, as a means of avoiding crises and ensuing greater costs in time, money and reputation.

The subject provides a comprehensive exposure to quality and risk management concepts, control tools and techniques, focusing on the application of the acquired knowledge to improve the quality of project deliverables, enhance work productivity, financial results, safety and customer satisfaction.

Credit Status
One Credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Recognize "project quality" with an awareness of the complexities and the differing definitions of "quality" as suggested by various reputable sources.

2. Describe quality management concepts and be familiar with the definitions of specifications, tolerance limits, quality inspection and control, prevention, statistical quality and process control, total quality management and process improvement.

3. Illustrate the application of inspection, quality control, statistical control, total quality management, continuous improvement concepts, best practices and metrics in managing projects.

4. Analyze and assess the systems that can be used to manage risk and establish the basic concepts necessary to comprehend the nature of project risks.

5. Explain the risk management structure and processes that can be applied to all project phases.

6. Demonstrate specific techniques and metrics necessary to successfully implement risk management processes.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Prerequisite(s)
None.

Topic Outline

  • Project Risk Management Overview
  • Risk Management Planning
  • Risk Identification
  • Risk Qualification
  • Risk Quantification
  • Risk Response Planning
  • Risk Monitoring and Control
  • Project Quality Management Overview
  • Quality Management Planning
  • Requirements Management
  • Quality Assurance
  • Quality Control
  • Quality Improvement
  • Tools for Collecting and Understanding Project Data
  • Tools for Understanding Project Processes
  • Tools for Analyzing and Solving Project Problems 

Mode of Instruction
In-Class
A combination of teaching methods will be utilized which may include lectures, case studies, discussions, group and individual work. 

Prescribed Texts
Risk Textbook:  
Title:        Identifying and Managing Project Risk
Author:    Tom Kendrick
Publisher: Amacom (American Management Association) Toronto
Edition:    2nd - 2009
ISBN:      9780814413401

The ISBN to the third edition (publ. 2015) of the book (for winter 2016):
·  ISBN-10: 0814436080
·  ISBN-13: 978-0814436080


Title:        Project Quality Management
Author:    Kenneth H. Rose
Publisher: J. Ross Publishing
Edition:    1st - 2005
ISBN:      1-932159-48-7

Bookstore inventories may be limited.  Textbook(s) are available from alternate sources.

Reference Material
Title:          A Guide to the Project Management Body of Knowledge, (PMBOK® Guide)
Publisher:  Project Management Institute, Inc.
Edition:      Fifth Edition, 2013
ISBN:         978-1-935589-67-9

Practice Standard for Project Risk Management, Published by PMI®, 2009, ISBN: 978-1-933890388

Required Supplies
None.

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
OR
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online (http://www.senecacollege.ca/academic-policy) or at Seneca's Registrar's Offices.


Modes of Evaluation
Assignments are due on the dates specified. Should extenuating circumstances arise, please contact your instructor prior to the assignment due date so that an appropriate course of action can be established. Late assignments may be subject to a penalty of up to 10% per week and will not generally be accepted beyond two weeks from the due date.

In cases of cheating or plagiarism, the College Academic Policy will prevail. Please ensure that all assignments and reports are properly documented.

Students are referred to the following website for Seneca College Library style guides, Academic Honesty Policy and Copyright guidelines:    http:/senecacollege.ca/library

Dates for evaluations are specified in the weekly schedule addendum to this outline. The evaluation process may include, but is not limited to, tests, exams, assignments or presentations. Any absences or missed submissions due to medical or other reasons must be supported by medical or other appropriate documentation within one (1) week of the due date. The faculty and program area must be notified immediately in the event of a missed evaluation. Upon acceptance of the documentation, the weighting of the missed deliverable will normally be applied to the final exam.

English Competency
The ability to communicate effectively is essential for success in business. Therefore, you must demonstrate English competency in this course in both oral and written work. Ensure your written work includes correct sentence structure, spelling and punctuation. Always spell check, edit and proofread your work.

Grading is based on the following marking scheme:

QUALITY MANAGEMENT PLAN Weighting (%)
Class exercise 05%
Case Study Report 20%
Quality Management Test (mid-term) 25%
   
RISK MANAGEMENT PLAN  
Class exercise 15%
Case Study Report 10%
Risk Management Test (Final) 25%













Please retain this course outline document for future educational and/or employment use.

Academic Program Manager:
Danielle Mercier

Approved by: Academic Program Manager - Business Studies Danielle Mercier