PSW050 - Foundations of Personal Support Worker Practice I

Outline info
Last revision date 2018-07-20 13:35:11.498
Last review date 2018-07-20 13:35:18.833

Subject Title
Foundations of Personal Support Worker Practice I

Subject Description

Students are introduced to the role of the Personal Support Worker within the health care team. The scope of practice is outlined to ensure safe and ethical care for clients and their families in a variety of settings. Students are challenged to reflect on their own beliefs, values, culture, religion and ethnicity and to relate these concepts to their clients. Legislation related to the profession and the rights of the client is also discussed.

Credit Status

1 credit towards the Personal Support Worker Program

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Demonstrate basic computer skills.

2. Recognize that clients have a variety of life experiences and have the right to make independent choices.

3. Relate concepts of confidentiality, dignity, self worth.

4. Recognize and examine their own beliefs, values, biases.

5. Define: racism, sexism and ageism.

6. Identify the Personal Support Worker's role and scope of practice in both community and institutional settings.

7. Demonstrate an understanding of the importance of the "balance of power" between client and worker (and apply this                 information).

8. Identify the different members of the health care team and their roles.

9. Recognize and employ standards of Professionalism and Ethics.

10. Identify and employ problem solving techniques.

11. Describe the basics of Canada's health care system (past and present).

12. Explain the principles decribed in the "Canada Health Act".

13. Recognize and understand legislation relevant to their work including:
a. Charter of Rights and Freedoms
b. Human Rights Code
c. Advocacy Act
d. Occupational Health and Safety Act
e. Unemployment Insurance Act
f. Regulated Health Professions Act
g. Ontario Labour Relations Act
h. Consent to Treatment Act
i. Substitute Decisions Act
j. Long Term Act
k. Bill 101

14. Discuss health promotion and disease prevention.

15. Identify the differences between community and institutional settings.

16. Describe the concept of delegation and how it relates to them.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Respond to written, spoken, or visual messages in a manner that ensures effective communication.

Execute mathematical operations accurately.

Apply a systematic approach to solve problems.

Use a variety of thinking skills to anticipate and solve problems.

Locate, select, organize, and document information using appropriate technology and information systems.

Analyze, evaluate, and apply relevant information from a variety of sources.

Show respect for diverse opinions, values, belief systems, and contributions of others.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Take responsibility for one's own actions, decisions, and consequences.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.


Topic Outline

  • Introduction to the Computer
  • Concepts of health and wellness, illness and disability
  • Professional and Therapeutic PSW/Client Relationships
  • Stress Management/Time Management
  • Introduction to Conflict Resolution and Problem Solving
  • Culture, Race, Ethnicity and Religion
  • Self reflection on own values and how it affects the care provided
  • Role of the Personal Support Worker with the health care team and workplace settings
  • Professionalism/Ethics
  • Canada's Health Care System, legislation, delegation
  • Health Promotion and Disease Prevention

Mode of Instruction

  • 1. Lectures complemented by overheads, videos and supplemental material
  • 2. Guided Discussions
  • 3. Case Studies
  • 4. Role Plays
  • 5. Demonstrations

Prescribed Texts
**Mosby's Canadian Textbook for the Support Worker Text and Workbook Package by Sheila Sorrentino, Leighann Remmert ,
Mary J. Wilk, Elsevier Canada (4th edition); ISBN 978-1-77172-132-5

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation

Group Role Play
Final Exam

A minimum “C” (60%) grade is required for one credit towards the Personal Support Worker Program.


Approved by: Lisa Somers