PSW057 - Providing Family Support II

Outline info
Last revision date 2017-01-30 00:26:49.455
Last review date 2017-03-13 00:15:02.591

Subject Title
Providing Family Support II

Subject Description
Building on Providing Family Support I. This subject includes the concepts of providing optimal support, assisting with medications and abuse. Optimal support refers to the ability to provide support to clients while encouraging their independence and promoting their dignity. The subject will clarify the Personal Support Worker's level of responsibility in assisting the client with medications. Possible causes and indicators of all forms of abuse are discussed and the Personal Support Worker's responsibilities and management techniques are identified.

Credit Status
1 credit towards the Personal Support Worker Program

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Describe the care planning process, the role of the PSW, and the process of time management.

2. Identify the difference between objective and subjective data.

3. List and employ the basic rules of charting.

4. Explain the concept of confidentiality and how it relates to patient care and recording of care.

5. Explain admission, discharge and transfer procedures.

6. Recognize signs and symptions of pain and the PSW's role in pain management.

7. Identify and utilize comfort measures for clients.

8. Explain how to measure height and weight.

9. Describe why vital signs are measured.

10. List the factors that affect vital signs and recognize normal and abnormal values.

11. Follow through appropriately when abnormal vital signs are measured.

12. Recognize characteristics of normal urine.

13. Describe causes of and care for urinary incontinence.

14. Describe catheters, their reasons and care of.

15. Collect urine, sputum and stool specimens.

16. Describe normal stools and common bowel elimination problems.

17. Explain why enemas are given.

18. Describe ostomy care.

19. Recognize the PSW's role within the health care team when dealing with medications, including the concept of delegation.

20. Describe the purpose of common medications and the expected outcome of their use.

21. Demonstrate an ability to accurately follow directons in administration of medication.

22. Understand Oxygen therapy and the purpose of its administration and appropriate use/implementation.

23. Identify the concept of abuse.

24. Describe the different types of abuse.

25. Recognize the signs and symptoms of abuse.

26. Identify Canadian laws specific to abuse that guide the PSW's actions.

27. Explain how abuse of the worker can happen and how to deal with it properly.

28. Describe and discuss the frustrations, fears and stress placed on workers when identifying an abusive situation.

29. Recognize and discuss morals and ethical dilemmas surrounding an abuse.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

PSW050, PSW051, PSA053, PSW054, PSW055, PSW056
Pre/Co-requsite - PSW058, PSW052

Topic Outline

  • Time Management as it relates to providing patient care
  • Observing, Reporting and Recording
  • The Client Care Plan
  • Pain and pain management
  • Comfort measures
  • Measuring height and weight
  • Vital Signs
    • temperature
    • pulse
    • respirations
    • blood pressure


  • Urinary Elimination
  • Incontinence
  • In and Out Measurements
  • Catheterization
  • Bowel Elimination
  • Enemas
  • Ostomy care
  • Commonly used medications and expected outcomes
  • Five rights of medication administration
  • Administration and proper storage of medications
  • Delegation within the health care team
  • The PSW's role when assisting with medications
  • Oxygen therapy


  • The different types of abuse
  • Characteristics of abuse
  • Signs of abuse
  • Reporting abuse
  • Ethical and moral issues surrounding abuse
  • Self reflection on abuse

Mode of Instruction
1. Lectures complemented by overheads, videos and supplemental material

2. Guided Discussions

3. Case Studies

4. Role Plays

5. Demonstrations

Prescribed Texts
Mosby's Canadian Textbook for the Support Worker, by Sheila Sorentino, Leighann Remmert and Canadian autors Mary J. Wilk and rosemary newmaster: Elsevier Canada
(3rd edition)  with accompanying workbook.  http:/

Promotion Policy

Grading Policy
A+90%  to  100%
A80%  to  89%
B+75%  to  79%
B70%  to  74%
C+65%  to  69%
C60%  to  64%
D+55%  to  59%
D50%  to  54%
F0%    to  49% (Not a Pass)

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation

Assignment(s)     35%
Tests                   30%
Final Exam          35%
Total                   100%
Unless student has been granted an extension on their assignment(s), late assignments will be penalized one letter grade per week and will not be graded after two weeks.

Approved by: Lisa Somers