RCM708 - Senior Management for Retirement Communities

Outline info
Last revision date 2018-07-04 15:14:46.325
Last review date 2018-07-16 00:15:00.648

Subject Title
Senior Management for Retirement Communities

Subject Description
This subject looks at how managing a Retirement Community Organization involves different factors - planning, organizing, leading and controlling of resources to achieve goals effectively and efficiently.  Resources may include people, inventory, information, skills and financial capital. This subject looks at emerging trends in management and legislation and how these impact the administration of Retirement Communities.

Credit Status
One full credit.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Define and describe the role of senior management within a retirement community.
  2. Apply appropriate strategies to ensure the provision of services and products for a retirement community's operation in a diverse environment, through effective supervision, planning, organization, communication, ethics and personal involvement.
  3. Apply principles of diverse group dynamics and team building with internal and external partners in the community.
  4. Describe ways to improve the quality of retirement community products and services.
  5. Describe the leadership and management skills necessary for managers in retirement community organizations to promote both ethically and socially responsible behaviour by their employees.
  6. Develop strategies to effectively manage the issues of Human Rights and employment standards.
  7. Develop strategies for problem solving and the decision-making process in order to enhance the management of a retirement community organization.
  8. Discuss what is involved in the management and mentoring of staff and organizational change in a retirement community.
  9. Develop and manage budgets and establish financial controls within a retirement community.
  10. Demonstrate knowledge of Retirement Communities Best Practices and current legislation regarding the Ontario Retirement Homes Act.
  11. Identify causes and solutions in the areas  of crisis management, safety procedure compliance and reduction of legal risk.

Essential Employability Skills
Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfils the purpose and meets the needs of the audience.

Execute mathematical operations accurately.

Analyze, evaluate, and apply relevant information from a variety of sources.

Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals.

Manage the use of time and other resources to complete projects.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on http://library.senecacollege.ca for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecacollege.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

RCM701, RCM702, RCM703, RCM704, RCM705, RCM706 and RCM707

Topic Outline
Leadership and Motivation
Techniques for Problem Solving
Management of People
Budgets and Financial controls
Project Management
Managing Yourself and Mentoring Others
Retirement Residence in the Community
Best Practices and CQI
Bill 21, Ontario Retirement Homes Act

Mode of Instruction
This subject is delivered online.  This may involve the use of digital materials and/or a text, group discussions, interaction with your instructor and online activities.

Prescribed Texts

Title:      Every Manager's Desk Reference
Publisher:  Alpha
ISBN:      9780028642680

Reference Material

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online (http://www.senecacollege.ca/academic-policy) or at Seneca's Registrar's Offices.

Modes of Evaluation
Assignments are due on the dates specified. Should extenuating circumstances arise, please contact your instructor prior to the assignment due date so that an appropriate course of action can be established. Late assignments may be subject to a penalty of up to 10% per week and will not generally be accepted beyond two weeks from the due date.

In cases of cheating or plagiarism, the College Academic Policy will prevail. Please ensure that all assignments and reports are properly documented.

Students are referred to the following website for Seneca College Library style guides, Academic Honesty Policy and Copyright guidelines:  http:/senecacollege.ca/library

Dates for evaluations are specified in the weekly schedule addendum to this outline. The evaluation process may include, but is not limited to, tests, exams, assignments or presentations. Any absences or missed submissions due to medical or other reasons must be supported by medical or other appropriate documentation within one (1) week of the due date. The faculty and program area must be notified immediately in the event of a missed evaluation. Upon acceptance of the documentation, the weighting of the missed deliverable will normally be applied to the final exam.

English Competency
The ability to communicate effectively is essential for success in business. Therefore, you must demonstrate English competency in this course in both oral and written work. Ensure your written work includes correct sentence structure, spelling and punctuation. Always spell check, edit and proofread your work.

Grading is based on the following marking scheme:

Assignments (9@ 5% each) 45%
Mid-Term Exam 25%
Final Exam* 30%

* Final Exam: Final exam admininstered online. All the academic policies of the College at which you registered apply. This includes, but is not limited to policies related to grading, supplemental exams, deferred exams and accommodations.

Please retain this course outline document for future educational and/or employment use.

Academic Program Manager:
Emiliano Introcaso

Approved by: Chair - Business Studies Danielle Mercier