SEM018 - Conflict Resolution

Outline info
Last revision date 2018-02-20 09:58:48.032
Last review date 2018-03-12 00:15:00.192

Subject Title
Conflict Resolution

Subject Description
Everyone experiences conflict at some point in their job. It can be a positive experience if handled properly. This workshop will help you prevent your conflict from escalating into confrontation. Learn how to diffuse and find solutions which are workable.

Credit Status
Non-Credit, morning workshop

Learning Outcomes
Upon successful completion of this subject the student will be able to:

At the end of this session, participants will be able to explain:

1.) The three ways of dealing with difficult situations and the consequences of using them;

2.) The key skills required in conflict resolution;

3.) The five steps to effectively resolve conflicts.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Promotion Policy

Grading Policy
A+90%  to  100%
A80%  to  89%
B+75%  to  79%
B70%  to  74%
C+65%  to  69%
C60%  to  64%
D+55%  to  59%
D50%  to  54%
F0%    to  49% (Not a Pass)

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

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