SRC937 - Case Management

Outline info
Last revision date 2018-07-20 13:45:05.099
Last review date 2018-07-20 13:45:14.998

Subject Title
Case Management

Subject Description
This subject examines the elements of case and caseload management principles and practices, including case recording, documentation, and forensic rehabilitation.

Credit Status
Credit toward the Seneca Rehabilitation Certificate

Learning Outcomes
Upon successful completion of this subject the student will be able to:

1. Articulate the process of vocational planning, including conflict resolution and collaboration, in the development of individualized rehabilitation plans using case studies;

2. Discuss workplace accommodation including assistive technologies and job restructuring;

3. List and discuss case and caseload management principles and practices;

4. Outline effective management strategies and the importance of mentorship.

5. Understand and use research methodologies to enhance practice.

6. Demonstrate written communication skills to identify client needs and support course of action through case recording and documentation.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

SRC935 and SRC939

Students should consult the website information each semester to ensure they have current information regarding program requirements. Online at

Topic Outline
Principles, Scope of Practice and Trends
- Settings, Models, Process Components
- Ethics
- Research = Practice + Theory
- Client Identification And Eligibility for Case Management Services
- Assessment
- Individual Planning (IP) In Case Management: Writing the Individual Employment Plan (IEP)
- Individual Planning In Case Management: Writing Rehabilitation Goals and Objectives
- Plan Implementation And Service Coordination
- Evaluation And Advocacy
- The Transition (Case Closure Or File Transfer)
- Case Manager Self-Management

Mode of Instruction
In-class Learning:
A variety of teaching methods will be used including lectures, discussions, small group work.

Independent/Distance Learning:
This course will be delivered via the self-paced individualized learning method.  This involves the use of the learner guide, readings and consultation with your instructor either by telephone, e-mail or mail.  The time allotment for completion of the course is 20 weeks from the official start date.

Prescribed Texts
Independent Learning / Distance Learning:
Ruiter-Kohn, R., Morris, E. (2011). Case Management Study Guide: Toronto, On: Seneca College 

Reference Material
APA citation

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
Students must retain a duplicate of all assignments.  Suggested timeline provided correspondence assignments must be handed in prior to the end date.  Late assignments may be subject to grade penalties.  A student must successfully complete all major segments of a subject in order to earn a passing grade.

Assignments are to be grammatically correct, and marks may be deducted for errors in spelling, grammar, capitalization and punctuation.  It is expected that students have a sufficient command of the English language to express their thoughts clearly in their written work.

All assignments must be cited.  Students are referred to the following web site for Seneca College library APA Style Guide for citation and Guide to Integrating Quotations (APA Style):

A student must obtain a passing grade (50% or higher) on the combined assignments and term work. 

For further information on evaluation and academic standing, see a copy of the Academic Policy available at Seneca registration offices or online at:  

Grading is based on the following marking scheme:

Assignments - 2 reflections from Units 1 - 5
Assignments - 2 reflections from Units 6 - 10
Final Exam  30%
Total  100%

Independent/Distance Learning
Assignments - reflections   30%
Midterm  30%
Final Exam  40%

Total  100%

* Note:  APA citation format guidelines should be used for all assignments handed in.

Approved by: Lisa Somers