SSW212 - The Helping Interview and Principles of Practice

Outline info
Last revision date 2017-09-26 14:13:24.09
Last review date 2017-09-26 14:13:24.092

Subject Title
The Helping Interview and Principles of Practice

Subject Description
Students are introduced to the micro skills of interviewing used in the empowerment based helping interviews. These will include identifying and implementing active listening skills and effective interviewing techniques and principles of practice. All interviewing is expected to follow inclusivity practice, cultural sensitivity, awareness and safety.     

Credit Status
One Credit in the Social Service Worker Diploma Program.

Learning Outcomes
Upon successful completion of this subject the student will be able to:

  1. Recognize the interview as a social service worker intervention tool
  2. Differentiate cultural responses necessary when conducting an empowerment based helping interview
  3. Demonstrate giving and receiving informed consent
  4. Use attending skills in an interview
  5. Use encouraging, paraphrasing and summarizing in an interview
  6. Use open and closed questions during an interview
  7. Demonstrate reflection of feelings during an interview
  8. Use client observation skills in an interview
  9. Conduct an interview using the five stages of an interview: initiating the interview, gathering data, mutual goal setting, working/exploring and terminating.
  10. Apply the (7) seven Social Service Work Intervention Principles: Individualization, Purposeful Expression of Feelings, Controlled Emotional Involvement, Acceptance, Nonjudgemental Attitude, Confidentiality and Client Self-Determination.

Cheating and Plagiarism
Each student should be aware of the College's policy regarding Cheating and Plagiarism. Seneca's Academic Policy will be strictly enforced.

To support academic honesty at Seneca College, all work submitted by students may be reviewed for authenticity and originality, utilizing software tools and third party services. Please visit the Academic Honesty site on for further information regarding cheating and plagiarism policies and procedures.

All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Disabilities Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

All Module 1 subjects and EAC150.

Topic Outline
1.   Focusing and Following
2.   Effective Inquiry
3.   Reflecting Feeling & Content
4.   Developing an Individual Style
5.   Communicating Feeling and Immediacy
6.   Confronting
7.   Self-disclosing
8.   Information Giving
9.   Structuring for Information & Action

Mode of Instruction
To ensure that students are engaged as much as possible in the learning process, instructors can use such teaching methods as class and small group discussions, essays and research, individual and group presentations, readings, lectures, workshops, in-class exercises and/or computer-aided instruction.

Prescribed Texts
Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society,9th Edtion, By Allen Ivey, Mary Bradford Ivey, Brooks/Cole (Nelson Education), ISBN# 9781305865785

Reference Material
A Writer's Resource, 4th edition
by Maimon, Peritz, Rubens, McGraw Hill.

Required Supplies

Promotion Policy

Grading Policy
A+ 90%  to  100%
A 80%  to  89%
B+ 75%  to  79%
B 70%  to  74%
C+ 65%  to  69%
C 60%  to  64%
D+ 55%  to  59%
D 50%  to  54%
F 0%    to  49% (Not a Pass)
EXC Excellent
SAT Satisfactory
UNSAT Unsatisfactory

For further information, see a copy of the Academic Policy, available online ( or at Seneca's Registrar's Offices.

Modes of Evaluation
Term Work and Final Examination Requirements:

Students must attain a grade of at least 50% to pass the course.

If you are unable to complete the Final Exam/Assignment in this subject, you must provide documentation to support the absence to the instructor within one week.  If necessary, this information will be presented at the promotion meeting for consideration in determining and recommending the final grade.


All term work assignments must be completed prior to the time of the final examination. Unless students have been granted an extension in advance, late assignments will be penalized accordingly. There is no provision for rewriting late assignments, regardless of the grade awarded.  Students must contact faculty in advance of due date to discuss extensions.

All assignments must be correctly documented using APA and follow the criteria established by the instructor, unless otherwise noted.

If an assignment is missed due to class absence, any official documentation that might be grounds for arranging a make-up opportunity must be submitted to the faculty member on or before the next scheduled class.  Make-up opportunities do not apply to all graded assignments.


Test and Exam dates have been pre-arranged and are non-negotiable.  If a test/exam is missed, the student must provide official documentation to support the reason for the absence within one week to the instructor.  Make-up tests or exams will be granted for extenuating circumstances only and at the discretion of the faculty.

For further information on evaluation and academic standing, please refer to the Seneca College Academic Policy

Grading is based on the following marking scheme:

Grade Scheme  
Interview Skills Role Play & Short Paper  
Mini Chapter Presentation 15%
Mid Term Exam 20%
Final Exam 30%
Total 100%

Student Success:
Please come prepared to participate in class.  Make sure you bring your course text to each class, participate in class discussions, hand in any assigned work on time and attend each and every class.  Following these suggestions will increase your chances of success.



Approved by: Sandra Noble