BTC240 - Interpersonal Communications in Organizations

Subject Title
Interpersonal Communications in Organizations

Subject Description
This communications course focuses on spoken and visual means of communication, other than writing. Techniques for attentive listening, purposeful body language, and careful speaking are studied together with an understanding of the psychology that makes them effective.
Pre-requisite:BTC140

Credit Status
One Credit

Learning Outcomes
Upon successful completion of this subject the student will be able to:

- analyze different persons and groups and their communication needs (Cognitive, Analysis);
- plan encounters that allow for the recognition of ethical, social, and time constraints (Affective, Valuing);
- listen attentively to both formal and informal speakers, and appreciate their spoken and unspoken messages (Affective, Internalization);
- prepare informal and formal documents in connection with fact-finding interviews (Cognitive, Application);
- take informal notes, where appropriate, of speeches and conversations, and summarize these for future reference, and for dealing with interruptions during a conversation (Cognitive, Application, Psychomotor);
- choose to speak clearly and responsively on an impromptu basis (Affective, Receiving);
- prepare and deliver formal speeches to a variety of audiences (Cognitive, Application);
- prepare visual aids to oral communication (Cognitive, Application, Psychomotor);
- diagnose probable causes for tension or hostility, based on the business roles and organization of the audience (Cognitive, Analysis);
- recognize resistance to changes in person's work habits, and tailor remarks to lessen possible hostility (Cognitive, Knowledge);
- choose to interpret the body language of listeners to your spoken word, and tailor your speech and gestures to accommodate unspoken preferences and apathy (Affective, Receiving);
- plan and prepare with teammates a sequence of questions for client interviews (Cognitive, Application);
- choose to anticipate, address, and defuse conflicts within teams or within audiences (Affective, Receiving);

Academic Integrity
Seneca upholds a learning community that values academic integrity, honesty, fairness, trust, respect, responsibility and courage. These values enhance Seneca's commitment to deliver high-quality education and teaching excellence, while supporting a positive learning environment. Ensure that you are aware of Seneca's Academic Integrity Policy which can be found at: http://www.senecapolytechnic.ca/about/policies/academic-integrity-policy.html Review section 2 of the policy for details regarding approaches to supporting integrity. Section 2.3 and Appendix B of the policy describe various sanctions that can be applied, if there is suspected academic misconduct (e.g., contract cheating, cheating, falsification, impersonation or plagiarism).

Please visit the Academic Integrity website http://open2.senecac.on.ca/sites/academic-integrity/for-students to understand and learn more about how to prepare and submit work so that it supports academic integrity, and to avoid academic misconduct.

Discrimination/Harassment
All students and employees have the right to study and work in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective violate the College Policy on Discrimination/Harassment and shall not be tolerated. Information and assistance are available from the Student Conduct Office at student.conduct@senecapolytechnic.ca.

Accommodation for Students with Disabilities
The College will provide reasonable accommodation to students with disabilities in order to promote academic success. If you require accommodation, contact the Counselling and Accessibility Services Office at ext. 22900 to initiate the process for documenting, assessing and implementing your individual accommodation needs.

Camera Use and Recordings - Synchronous (Live) Classes
Synchronous (live) classes may be delivered in person, in a Flexible Learning space, or online through a Seneca web conferencing platform such as MS Teams or Zoom. Flexible Learning spaces are equipped with cameras, microphones, monitors and speakers that capture and stream instructor and student interactions, providing an in-person experience for students choosing to study online.

Students joining a live class online may be required to have a working camera in order to participate, or for certain activities (e.g. group work, assessments), and high-speed broadband access (e.g. Cable, DSL) is highly recommended. In the event students encounter circumstances that impact their ability to join the platform with their camera on, they should reach out to the professor to discuss. Live classes may be recorded and made available to students to support access to course content and promote student learning and success.

By attending live classes, students are consenting to the collection and use of their personal information for the purposes of administering the class and associated coursework. To learn more about Seneca's privacy practices, visit Privacy Notice.